Practice Support Specialist Lead - 131056

Under the supervision of the Clinic Manager, the Practice Support Specialist Lead primarily oversees, provides leadership, and training for all front-end duties such as reception, call center, referral and authorizations, and other advanced administrative duties such as templates, office purchases, coaching, etc.

The Practice Support Specialist Lead has oversight over his/her junior counterparts. The Practice Support Specialist Lead serves as a resource for the entire department. With the guidance of the Clinic Manager, the Practice Support Specialist Lead initiates and participates in improvement efforts which directly impact the practice. Job standards are to be performed at the EXPERT level. Other related duties as assigned.

• Minimum of four (4) years previous related experience.
• Previous ambulatory care experience with skill and extensive knowledge of practices in Ambulatory setting.
• Understands functions of the referral and authorization department.
• Demonstrated ability to articulate physician's areas of expertise.
• Proficiency using computer programs to include EPIC, Excel, PowerPoint, Graphs, Word, etc.
• Experience working with complex health plan issues and billing issues in healthcare, including processes and collection of fees/copays, authorizations, and financial arrangements related to complex services and procedures.
• Proven experience managing and leading others in scheduling and processing complex medical services.
• Excellent customer service skills. Experience with complex and sensitive coordination with multiple providers and patients.

• Extensive knowledge of practices, including one (1) year of supervisor or lead experience in a large complex healthcare setting.
• At least one (1) year of experience working in OBGYN health care for women in an ambulatory setting.

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

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UC San Diego is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20
For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.