New 
Analyst - Business Analyst
 Quadrant, Inc. | |
 United States, Maryland, Towson | |
 Sep 23, 2024 | |
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Business Analyst Baltimore, MD Hybrid MUST: Must be able to obtain and maintain a US Public Trust clearance Experienced Business Analyst 5 plus years of experience as a ServiceNow CAM or IRM Business Analyst 5 years of experience in designing and building business processes 3 years of experience with process flow documentation creation Understanding of Agile software development practices Solid Business Analyst experience with IT Infrastructure specifically in the area of Risk Management, Continuous Authorization and Monitoring with a good understanding of vulnerability assessments Knowledge and experience with overall ServiceNow Ecosystem and able to understand customer needs and requirements quickly to put together proposed solutions Strong communication and reporting skills including presentation skills Experience articulating customer requirements into User Stories and establishing acceptance criteria Experience in managing competing priorities Experience working for government entities preferred ServiceNow certification preferred Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field DUTIES: Work with the project manager and business stakeholders/technical leads to analyze and document business requirements for new ServiceNow processes and align to the project schedule Work with the ServiceNow development team to validate the solutions for defined customer requirements Provide assistance to other Business Analysts on the project team as required Analyze alternatives presented by development team members and provide feedback based on customer requirements Develop procedures, manuals, and other documentation artifacts as needed Develop User Stories based on business requirements provided by the stakeholders/technical leads Document current and future processes and workflows Manage the User Acceptance Testing (UAT) and validation activities Host customer CAM/IRM demos and effectively explain ServiceNow capabilities Engage customers/stakeholders to effectively and capture business requirements Develop Agile User Stories based on customer requirements (as required) Work effectively in a highly matrix team organization Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. | |