Senior Facilities Manager
 JLL | |
 United States, New York, New York | |
| 148 West 37th Street (Show on map) | |
 Sep 24, 2024 | |
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Service Delivery
Manage the delivery of facilities services to the assigned portfolio in accordance with all agreed policies, procedures and contract scope. Act as a primary point of escalations for the local client across the assigned region. Ensure vendors meet service delivery standards, document and managing scope changes and instances of poor performance. Adhere to preventative maintenance to ensure reliability of systems while driving consistency across the portfolio. Develop and implement innovative programs and processes that reduce short and long term operating costs and increase productivity. Ensure compliance with all health, safety, environment and risk management policies and procedures. Support account wide initiatives such as compliance reviews, audits, training programs and other initiatives as appropriate, through driving implementation at a regional portfolio level. Drive initiatives such as benchmarking, best practices and continuous improvement. Be accountable for the delivery of moves, adds, and changes as well as support associated client-projects of FF&E procurement and capital projects. Support the execution of small construction projects <100K as required and act as the area point of escalation. Engage internally with other teams which may include fitness, food services, massage, transportation, security and network operations, among others. Support other account or JLL SMEs to bring value to the client and facilitate engagement. Deliver portfolio management reports as required under the agreement with the client and as requested. Client Relationships Proactively develop and manage client relationships, ensuring that expected service levels are achieved. Comply with all requirements of the client contract and meet or exceed Key Performance Indicators. Deliver an exceptional quality of service to the client, as reflected by client feedback. Finance Management / Cost Control / Profitability Develop and manage Facility operating budgets for the assigned portfolio, proactively track variances and manage within target of agreed budgets, identifying efficiencies and savings where possible. Achieve cost savings through maximizing utilization of suppliers, preferred vendors/contractors and identify additional efficiency opportunities, consistent with client goals. Prepare current financial year budget spend reports (actual vs. budget, variance etc.), analyze expenditure and demonstrate value or alternative efficiency initiatives (cost savings or increased account profitability). Manage the annual budgeting and quarterly forecasting processes for your portfolio. Manage payments to vendors where applicable, using available systems, complying with all relevant policies and procedures. Develop, support and represent facilities as a SME in the planning the client's annual capital plan for each building, interfacing closely with the client representative. Ensure compliance within delegated financial and contractual authorities. Leadership/Staff Management Lead recruitment efforts, manage, develop and supervise a professional friendly, creative, energetic, and detail oriented team in the delivery of extraordinary events Participate in the individual performance management program and personal development planning for members of the team Mentor, train and support people managers to actively support an environment of teamwork, co-operation, performance excellence and personal success across the portfolio. Align with facilities leadership team as a manager and act in a manager capacity for anything at the site/s Act as an ambassador for JLL, adopting and maintaining the firm's core values of Teamwork, Ethics and Excellence Sound like you? To apply you need to possess: Bachelor's degree or equivalent Relevant designation LEED, CFM, FMA is preferred 5+ years facility management experience with demonstrated ability to exercise proper judgment Proficiency in a range of information technology tools and platforms. Strong interpersonal skills and problem solving ability Excellent verbal/written communication and presentation skills Proven record of providing excellent internal and external customer service | |