Community Ambassador
 JLL | |
 United States, Georgia, Atlanta | |
 Sep 24, 2024 | |
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Reporting to Site Facilities Manager
At JLL, it is our goal to provide enhanced workplace experiences that will be long remembered by our clients. This Client facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality mindset culture in the workplace. The community manager must exhibit exceptional colleague service, experience, communication skills and engagement. Overall Role A Community Manager is the host in the office forcolleagues and guests - the dedicated, trusted advisor who can help with accessing site amenities, placing a work request, assistance with conference rooms when they have a VIP in the office, or a variety of other items that enhance the experience. The Community Manageranticipatesneeds, paying close attention to the questions and requests thatcolleaguesmost often present so that theysupport their requestsand needs. The Community Managerhelpsthe workplace run seamlessly socolleaguesand guestsare happy, feel welcome, have an enhanced experience,which allows colleagues tofocus their time on their work instead of on administrative issues. This individual ensures that a seamless consistent level of service is provided at every user touchpoint. Site Management Manage a team of three delivering reception, experience and mail responsibilities Act as the Get It Done Agent for the site. Triage all work requests to respective parties The single point of contact for Get It Done requests, providing status updates as needed Manage all inquiries and issues tactfully and confidently Conduct daily site walks to assess site and floor conditions Ensure meeting rooms and collaboration spaces are in 'ready-to-use' condition whenever unoccupied Ensure office, kitchenette, and pantry equipment is in good working condition. Liaise and work collaboratively with Facilities Coordinator and vendors to support the functionality of the workspace - One Team Ensure services are delivered within SLA's and compliant with applicable laws, rules, and regulations Task/Responsibilities Recruit and onboard new joiners, develop and lead training sessions develop processes and procedures for use nationwide, Execute monthly business reports. Work with Client on employee engagement initiatives - provide biweekly site tours for new hires, and assist with events as required Trusted advisor for all employees and contractors provides connection to site resources, services, and amenities Consolidate all colleague issues and generate monthly report Monitor facilities email inbox where necessary Assist with badging process where necessary Colleague Service & Communications Be recognized and identified as the go-to or host of the office Greet colleagues, using names when possible Visibly engaged To be attuned with employees, build meaningful relationships, and develop trusted advisor status Share communications collaterals with the JLL team Receives and responds to all requests (verbal, email) or issues within one day of receipt, including a personal follow-up to ensure questions/requests are answered. Prioritize urgent issues / emails Provide intuitive workplace delivery, anticipating colleague needs Internal JLL Duties Support the Employee Readiness workstream for new hires Onboarding support and Concierge - White Glove Onboarding Program Assist soft services program as needed Administrative Dates Administer workplace policies (clean desk, appropriate use of space, etc.) Additional duties as assigned. Candidate Qualifications Experience Bachelor's degree or equivalent 3 - 5 years prior experience in hospitality, tourism, events operations property management, or related profession Skills Confident, friendly & engaging Colleague focused mentality with a passion for hospitality Excellent verbal and written communication skills, ability to communicate professionally at all levels Meticulous with strong organizational and time management skills Strong interpersonal skills and highly collaborative Proficiency with Microsoft Office (Excel, Word, PowerPoint, Visio, and Outlook) | |