Claims Representative

Who We Are:

Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing, and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award-winning innovation, and premium products to all our customers.

Why We are Different:

At Lippert, Everyone Matters. This is not just a tagline or empty promise; it is who we are. We have intentionally created a culture that values and celebrates our team members' unique and varied backgrounds, perspectives, and experiences. We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members.

What You will Get:

1. A unique, inclusive, and supportive company culture.
2. Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more!
3. Fair and competitive compensation.
4. Career development and mentoring and opportunities to grow.
5. Holiday, personal and vacation days.

Summary/Objective:

We are looking for customer service focused individuals to build a rewarding long-term career with us as a Claims Representative.

Our objective is to return our customers to a pre-loss condition of their specialty product while providing a high-level of customer service. We are responsible for processing and approving claims for our Insurance customers at a fair and reason market rate.

Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Professionally handle a high volume of inbound/outbound calls daily
2. Handle, resolve and take ownership of all internal and external customer concerns.
3. Exceptional organization and attention to detail to manage case load efficiently and effectively.
4. Part Identification and Supply
5. Multi-tasking
6. Call escalation
7. Data collection and entry
8. Establish payment agreements with purchase order setup and reconciliations as needed.
9. Claim follow-up as need to conclude as quickly as possible.
10. Excellent Customer Service and communication skills
11. Eagerness to learn about insurance policies and bodily injury claims from the inside out to identify how coverage applies to a particular loss.
12. Eagerness to learn about insurance policies and claims from the inside out.

Our Claims Representatives will:

Investigate claims, establishes damages, reports status and negotiates the settlement of assigned claims in a supervised learning environment.

Has authority to make payment of assigned claims within prescribed limits or with supervisory review and approval.

Use claims handling software and laptop to handle claims and resolve customer concerns.

Represent the Company and must always conduct oneself as a member of Management.

Use strong customer service skills to negotiate with policyholders to settle claims.

Working Conditions:

• Primarily working indoors, office environment.
• May sit for several hours at a time.
• Prolonged exposure to computer screens.
• Repetitive use of hands to operate computers, printers, and copiers.

Qualifications:

High School diploma or equivalent required. Bachelor's degree preferred.

Ability to take and pass state adjusters exam to obtain an adjuster's license.

Essential Functions:

1. Provides proactive and extraordinary service to all external and internal customers. This responsibility includes always maintaining a professional and positive attitude.
2. The ability to track and follow all customer request via phone or email until complete.
3. The ability to learn new products and their key features.
4. Communicate with operations teams to provide quick and accurate responses to customer inquiries via phone and email.
5. Assist with initial contact and setup of new accounts.
6. Provide daily support to team members as needed.
7. Identify new Duncan Supply opportunities and build relationships through phone calls and emails.
8. Understand customer needs and creatively solving customer issues.
9. Work with appropriate team members to further develop opportunities.
10. Performs all other responsibilities as may be assigned by management.

The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

Competencies:

1. Team Player
2. Organization
3. Follow-up skills
4. High personal accountability
5. Decision making
6. Initiative
7. Willingness to work overtime when necessary
8. Demonstrated high sense of urgency
9. Time management

Supervisory Responsibility:

This role does not have supervisory responsibility upon hiring.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. This position requires sitting and a telephone headset. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work:

This is a full-time position, and the expected work hours are 40 hours per week, Monday through Friday; or as needed.

Travel:

Travel will be minimal and would be primarily local during the business day for training.

Preferred Education and Experience:

1. High School Diploma or equivalent. Bachelor's degree preferred.
2. Proficient computer skills
3. Well-spoken individual who can communicate clearly and respectfully with customer's (internal & external) via phone, email or in person.
4. Capable of working within a team-based structure.
5. Positive attitude.
6. System experience with Microsoft Outlook, Salesforce, Excel and D365
7. Ability to work independently, under pressure to meet deadlines/timelines.
8. Team player, open to change and changing priorities a must.
9. Demonstrated high sense of urgency, organizational skills, and time management.
10. Possess a strong ability to multitask and problem solve in a fast passed environment.
11. Must be able to remain collected in stressful situations
12. Willing and able to work overtime, when necessary.
13. Excellent verbal and written communication skills.
14. Customer service experience, preferably in a retail or sales environment.

Additional Eligibility Qualifications:
Bilingual candidates are encouraged to apply.

Work Authorization/Security Clearance:

Must be legally authorized to work in the United States.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Lippert provides equal employment opportunity to all team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, age, genetic information, disability, citizen status, protected veteran status, military service, marital status or any other legally protected category as established by federal, state, or local law. This policy governs all employment decisions, including recruitment, hiring, job assignment, compensation, training, promotion, discipline, transfer, leave-of-absence, access to benefits, layoff, recall, termination and other personnel matters. All employment and personnel-related decisions are based solely upon legitimate, job-related factors, such as skill, ability, past performance, and length of service with Lippert.

Lippert's strong commitment to equal employment opportunity requires a commitment by each individual team member. Compliance with the letter and spirit of this policy is required of all team members. Violations of this policy should be immediately reported to your leader or to any member of leadership. Team members who violate this policy will be subject to disciplinary action, up to and including termination of employment.

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