Technical Operations Site Lead
 JLL | |
 United States, California, Santa Clara | |
 Sep 27, 2024 | |
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Working Environment:
Must be a team player committed to working with a collaborative style in a high-pressure environment. Will require daily interaction with teams (JLL, vendor & client) in person, on the phone, and via email to perform the job. Essential Functions: Key ownership of client relations through prompt and courteous response to client requests within the guidelines set forth by JLL. Proactively develop and manage client relationships ensuring that expected service levels are achieved. Comply with all requirements of the client contract and meet or exceed key performance indicators. Deliver an exceptional quality of service to the client, as reflected by client feedback. Support the implementation of innovative programs and processes that reduce short- and long-term operating costs and increase productivity. Manage the performance and outcomes of assigned operations/engineering staff reporting to the position. Own tactical planning for the team's goals and objectives Where applicable for 3rd Party Lease assignments, maintain interface with Landlords, ensuring total contract compliance, accurate and timely reporting, and resolve critical impact tenant relations issues Ensure that compliance of all regulatory laws and guidelines are met as they relate to the operation of the building's infrastructure. Responsible for alerting management of building discrepancies Provide overall facility services in accordance with accounts' standard processes and procedures including application of policies and programs, coordination of information Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities entrusted to the Facility Partners to manage on behalf of the client as owner Manage, coordinate, and exercise functional responsibility for Facility Management services within assigned facilities and geography Prepare, submit and manage facility budgets with the clients' goals and objectives addressed, track variances and ensure smooth recovery process Responsible for overall team management, staff development and planning. Execute staff succession and growth plans Involved in compensation planning process For every direct report, build actionable and measurable career development plans; direct report in consistent conversations regarding progress Have responsibility for supporting the account team, overseeing proper system use and configuration to meet internal and client objectives Develop and deploy inspection, assessment, and audit forms supporting the building facility and engineering team Using industry and client best practices, plans, schedules, coordinates and assigned all frequency and work type maintenance activities for group or team of responsibility Manage the site in accordance with all agreed policies, procedures, and contract scope Assist with vendor management for maintenance of janitorial, mechanical, electrical, plumbing, carpentry, critical systems, HVAC, and others defined within the portfolio of respective sites Support the sourcing SME and area/site managers through the vendor contract procurement process Coordinate internally with other teams which may include security, and capital projects, et al Implementation of short and long-term projects for the client Collects data and collaborates with operations team to optimize maintenance programs Maintains liaison with facilities technicians and other management regarding work execution, necessity of altering schedules and manpower status Tracks all asset information, including spare parts and documentation Engineering Oversight: Direct/oversee Team performance of scheduled maintenance and operational programs to ensure maximum life, reliability, and efficiency of all property mechanical systems, which include, but are not limited to plumbing, electrical and HVAC including auxiliary equipment Direct/oversee Team performance/scheduled general building maintenance including restroom repair, door, ceiling and floor repair, structural repair, client comfort, painting, grounds, and other tasks as necessary to maintain the properties in peak operation condition Controls engineering activities and building mechanical systems in emergency situations Direct/oversee the Operations Audit process Direct/oversee the maintenance of all infrastructure and compliance documentation for the building including up-to-date building drawings and single lines as well as documentation mandated for the purpose of maintaining regulatory compliance with Federal, State or Local law Direct/oversee the identification of safety hazards within the building and incorporate the remediation of such hazards to ensure that the building's staff and occupants work in a safe environment. Implement, administer, and manage safety training program Direct/oversee the required OSHA and worker's Compensation safety and accident reports on facilities Direct/oversee Testing of/keeps records and maintains emergency equipment in good working order. Direct/oversee current and historical preventive maintenance records on all mechanical equipment Direct/oversee evaluates, recommends, and monitors mechanical contractors Direct/Oversee purchasing of parts and supplies according to company policy and approved budget guidelines Direct/oversee inventory control programs with appropriate parts stocking levels and accurate and timely records of receipts and issues Direct/Oversee, manage, document daily field operational issues Follows client instruction and ensures building integrity Maintains ethical, professional, and courteous relations with Local Union Direct/oversee CMMS system to ensure current work order assignments and the timely closure of all tickets Manage the JLL Corrigo work order process, systems, and associated data continuity, as it specifically relates to central and facility management/reporting and maximizing Corrigo capability Complies with all client CMMS standards and specifications to ensure database/firm integrity and standardization Identify energy savings opportunities at facilities including system and operational changes that can decrease the property's energy consumption. Essential Physical Abilities Visually inspect machinery and building. Walks up and down stairs for inspections and emergency procedure practice or implementation. Security and roof inspections are conducted on top of stairwells with no elevator service. Cleaning inspections require getting on hands and knees to inspect inaccessible areas. On occasion/Emergency event the ability to work weekends and extended hours Essential Knowledge, Skills and Abilities Possess knowledge of required repairs and maintenance on commercial HVAC systems (including, pumps, motors, air handlers, automation/controls systems, and associated electrical systems) using industry standard tools and in accordance with all codes, laws, and regulations. Highly proficient in MS Office Suite specifically in Excel supporting data analytics and manipulation Possess excellent communications skills, both written and verbal Ability to effectively manage diverse relationships with team members, contractors, building occupants and clients Self-starter with strong interpersonal skills and a positive attitude Determines time, place and sequence of operation or action to be taken based on analysis of data; executes determinations and/or reports on events Applies principles of rational systems to solve practical problems and deals with a variety of concrete variables in situations where only limited standardization exists. Interprets a variety of instructions furnished in written, oral, diagrammatic or schedule form Reads manuals, safety rules, instructions in the use and maintenance of shop tools and equipment, and methods and procedures in mechanical drawing and layout work Employee/Self-Management: Support excellent onboarding, trainin | |