Experience Services Community Manager
 JLL | |
 United States, Pennsylvania, Malvern | |
 Sep 27, 2024 | |
|
The Experience Services Community Manager is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service within a select portfolio of properties. The Experience Services Community Manager will be expected to increase the level of engagement and partnership between JLL, service partners and our clients to provide superior service delivery while enhancing their individual personal and professional skills. This role is responsible for the implementation of the experience program at the client site. This client facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment.
Site Management Ensure office, kitchenette, and pantry equipment is in good working condition, triage all work requests to respective parties Manage all colleague inquiries and issues tactfully and confidently Conduct daily site walks to assess site and floor conditions Work to ensure meeting rooms and collaboration spaces are in 'ready-to-use' condition whenever unoccupied Provide support for booking rooms, triaging colleague requests, and overall conference tasks i.e., food deliveries, conference room facilities requests, and room set up Liaise and work collaboratively with colleagues (FM, Engineering, Project Mgmt.) and vendors to support the functionality of the workspace - One Team Ensure services are delivered within SLA's and compliant with applicable laws, rules, and regulations Task/Responsibilities Ensure services are delivered within SLA's and compliant with applicable laws, rules, and regulations Work with Client on colleague engagement initiatives - provide site tours for new hires, and assist with events as required Trusted advisor for all colleague and contractors provides connection to site resources, services, and amenities Colleague Service & Communications Be recognized and identified as the go-to or host of the office Greet colleagues, using names when possible Visibly engaged To be attuned with colleagues, build meaningful relationships, and develop trusted advisor status with colleagues Share communications collaterals with the JLL team Receives and responds to all requests (verbal, email) or issues within one day of receipt, including a personal follow-up to ensure questions/requests are answered. Prioritize urgent issues / emails Provide intuitive workplace delivery, anticipating colleague needs Administrative Duties Administer workplace policies (clean desk, appropriate use of space, etc.) Additional duties as assigned by Experience Manager Additional duties as assigned by Client If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! | |