Specialist Researcher Participant Transaction - starting Summer 2025

Grow your career with a growing organization

Whether they're helping people reach their long-term financial goals or providing personal wealth management strategies, every associate contributes to changing the lives of those we serve for the better. When it comes to job satisfaction, that's hard to beat. And from a personal satisfaction perspective, you'll enjoy the freedom to support causes that matter to you and experience a truly inclusive work environment. Your future starts now.

Responsible for monitoring and responding to incoming client service tickets, performs research, analysis, processing and quality checking of customer benefit and loan requests. Resolves complex issues and identifies underlying causes to prevent reoccurrences. Submits recommendations for process improvements and system enhancements. Responsible for training Benefit and Loan Specialists, researching and processing client requests, along with achieving corporate goals and minimizing gain/loss. Assists with monitoring daily workload.

Essential Functions:

• Manage and load balance incoming daily participant transaction requests and SR tickets.
• Prioritize and complete all applicable processing in accordance with departmental, corporate, IRS, Department of Labor, FINRA and SEC regulations and requirements.
• Monitor control reports and gain/loss, including corrections, and reconciliation.
• Analyze work to ensure completeness, quality and prompt resolution to meet departmental time standards on a daily basis.
• Research/resolve unique, complex and escalated account problems.
• Mentor and perform on the job training for Sr Specialists Quality Control, Sr Specialists and Specialists.
• Communicate with internal and external clients both written and verbal by delivering clear, respectful communications across audiences Identifies and participates in implementing improvements to processes.
• Demonstrates strong work ethic and personal accountability.

Qualifications:

• Degree in Business, Finance, or similar field.
• FINRA fingerprinting required.
• Previous Sr Specialist Quality Control experience or 1-2 years in a similarly related position.
• Strong technical, product and system knowledge.
• Is subject matter expert on benefit or loan process, SR tickets, and reporting, in addition to the knowledge requirements of the Sr. Specialist Quality Control.
• Demonstrates advanced decision making and analytical skills.
• Must be detailed oriented and have analytical ability for in-depth research.
• In addition to the skills requirements of the Sr Specialist Quality Control.
• Benefits Frequent use of office equipment including PC, phone, fax, copier.
• May sit for long periods of time.
• May stand, stoop, reach, pull and push on occasion.
• This position frequently requires periodic and mandatory (usually unscheduled) overtime Using established procedures and working under immediate supervision, performs assigns tasks.
• Performs review of data and activity to prevent risk of loss due to errors.
• Plan Administrators, Account Managers, Departmental Management, Systems, Client Service, Project Management, Senior Management, Client Service, Implementation, Marketing etc.

***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.***

What we offer you

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

• Medical, dental, vision and life insurance
• Retirement savings - 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire - including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time - 16 hours per calendar year
• Leave of absence programs - including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) - internal networks that rally around common interest, experiences and identities such as race, ethnicity, gender, ability, military status and sexual orientation. BRGs play a vital role in educating and engaging our people and advancing our business priorities.

Base Salary Range

The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Equal opportunity employer * Drug-free workplace

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***

Job Posting End Date at 12:01 am on: