Responsibilities: * Have a solid understanding of the business and operational aspects within the Renown Health entities, and the software/hardware used. * Oversee design, configuration, testing and supporting files within assigned products and scope. * Facilitates responses to Support Issues to successful resolution * Create and maintain appropriate documentation. * Troubleshoot moderate to complex problems, requests and questions from end users. * Investigate end users preference while making design decisions about the underlying needs of the organization and user community, while navigating choices involved in application specifications * Demonstrates the ability to work on multiple, complex projects with high quality results and adherence deadlines. * Analyze business operations as they relate to design decisions, and prioritize and implement requested changes to the system. * Collect information regarding potential system enhancement needs, and analyze new functionality in releases to determine how/if it should be used, and review and test each new release. * Dependent on the Application(s) supported this position may be required to take call. * Develop Level of Effort estimates and track actual time worked accurately. Project Management: * Demonstrate Project Management Skills, own project plans in designated area and uses Microsoft project or other tools to track tasks, manage project plans. * Maintain regular communication with Business Owners, Project Managers, vendors and customers. * Assists in the emergent change approval process * Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with software/hardware used. Information Integrity: * Develop clear and concise process flows and supporting documentation for business owners and units. * Set and adhere to standards for naming and numbering conventions, change control, environment management and security classifications. * Demonstrates a solid understanding of Data Architecture and Integration concepts and strategies, experienced in designing data integration solutions required. Teamwork, Collaboration, Professionalism, and Leadership: * Demonstrate the ability to facilitate meetings with customers to prioritize needs, set expectations and brings new functionality/design for review. * Leads work groups within the department or within project scope. * In general, works with a high level of independence * Coordinates resources with other teams in order to facilitate work and project completion, may coordinate and/or participate in testing efforts. * Demonstrate excellent interpersonal, organizational, and communication skills * Demonstrate the ability to manage projects and work load independently, as well as part of a team. * Provide knowledge transfer and mentoring to peers * Creates training documentation for areas of expertise This position does not provide patient care.
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Renown Health
Oct 24, 2024 