Position Description:
Ryerson has an opportunity for a Sr. e-Commerce Business Analyst. As a Sr. e-Commerce Business Analyst, you will be responsible for helping to close the gap between metal producers' supply and end-users' demand. The ideal candidate will leverage data insights to drive business decisions, optimize online sales performance, and enhance customer experience across our e-Commerce platforms.
The future will be made from metal. At Ryerson, you have the opportunity to grow in your career, work with teammates that feel like family, and help make our world a better place.
Roles and Responsibilities:
* Work closely with the e-Commerce team (business), ERP programmers, and 3rd party web designers to prioritize and complete systems analysis efforts for the e-Commerce solution
* Gather requirements and develop functional designs for various platforms that include SAP ECC 6.0, Ryerson.com 3.0, STS, and CSW
* Identify, investigate, and/or confirm reported issues. Determine the source of the issue and coordinate its resolution
* Create testing data to be used by e-commerce and monitor daily batch jobs for errors
* Identify, investigate, and confirm reported issues. Determine the source and coordinate its resolution
* Field questions from other areas (pricing, customer price sensitivity, discount codes, etc.)
* Attend meetings related to e-Commerce (i.e. Daily Standup, UAT, Technical, etc.)
* All other duties as assigned or duties, responsibilities, and activities may change at any time with or without notice
Position Requirements:
* Bachelor's degree preferred or an Associate's degree with 7 plus years of work experience
* 5 plus years of proven software development experience in e-Commerce or a similar role
* Familiarity with all phases of the software development lifecycle
* Proficiency in SAP EC 6.0 and essential modules, including SD and MM is required
* Strong analytical skills with proficiency in data analysis tools (e.g., MS Excel, Google Analytics, SQL)
* General understanding of the order management process. Hands-on experience is a plus
* Excellent communication skills - equally comfortable discussing the strategic direction of the website with an executive and describing a technical issue to a programmer
* Collaborate with cross-functional teams to bridge the knowledge gap between business and I.T.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex (including gender identity, sexual orientation or preference, and pregnancy), age, national origin, religion, disability or genetic information, marital status, status as a veteran, or any other federal, state or local protected class or artificial barrier.
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Joseph T. Ryerson & Son, Inc
Oct 01, 2024 