Facilities Manager
 JLL | |
 United States, Georgia, Atlanta | |
 Oct 02, 2024 | |
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About JLL -
We're JLL. We're a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions. We have nearly 300 corporate offices across 80 countries, with a team of more than 90,000 individuals. If you're looking to step up your career, JLL is the perfect professional home. With us, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections and be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions-join us at JLL! What this job involves- The Facilities Manager is the manager for assigned sites and provides leadership and direction to a team of highly skilled staff in delivering facilities management services in a professional office/warehouse environment. This position is responsible for achieving the expected level of service delivery as described in the Service Level Agreements and measured byKey Performance Indicators. Additionally, the expected levels of service delivery must be achieved at the lowest possible cost, minimally within the prescribed budget for each facility. Your day to day: Work in conjunction with the Senior Facilities Manager to develop and execute overall vision of facilities team. Assist in the strategic direction for operations and maintenance team in alignment with client goals. Ensure all Client and JLL safety procedures are followed. Assist in development of training programs to increase team technical capabilities. Oversee the operational aspects of the properties in a manner which protects, maintains, and improves thevalue of the client's sites. Inspect sites routinely to guarantee that building services are at the highest level of quality standards. Monitor and review preventive maintenance programs. Drive continuous improvement in all site performance. Manage third-party contractors / vendors engaged in operating and maintaining properties. Work with Senior Facilities Manager and Sourcing Manager to bid and contract for scheduled and operational maintenance and project services. Supervise delivery of moves, adds, and changes as well as support associated client-projects of FF&E procurement and capital projects. Transform existing operational practices to leverage JLL tools, processes, relationships, best practices to ensure service delivery is highly efficient and effective. Maintain Sites using Service Level Agreements and key performance indicators. Assist in site incident investigation, utilize structure problem solving to identify root cause of failures. Client Relationship Management Develop and maintain positive relationship with Client OpCo Managers and Operations teams. Primary interface with client representatives.Collaborate to determine client expectations.Ensures delivery of committed services and overall satisfaction with JLL performance. Demonstrate leadership, responsiveness, and creativity in finding solutions for service delivery. Ensure best practices are implemented to meet client expectations Represent WPP in the maintenance of good relationships with landlords, tenants, and subtenants at each leased Property Team with Senior Facilities Manager to conduct a formal customer satisfaction survey with the key business unit representatives from WPP leased Properties regarding landlord and Service Provider services. Identify opportunities to improve quality, customer service and cost performance, and execute approved plans. Assist in the creation of reports and presentations for senior management. Act as an ambassador for JLL, adopting and maintaining the firm's core values of Teamwork, Ethics and Excellence Employee Management Establish and maintain a safety-first culture by promoting and driving safe work practices timely training, best practices as well as delivering rewards and recognitions to promote safe behavior. Work with regional team to provide the strategy, vision and continuous improvement to drive the facility personnel to advance the quality-of-service delivery and further the client partnership. Foster a collaborative teamwork environment. Promote energy and enthusiasm. Maximize productivity. Ensure optimal roll out and training in the use of standard CMMS tools, processes and systems where possible. Ensure facility compliance with use of the new tools. Complete all performance reviews, both mid-year and year-end, on a timely basis. Ensure that individuals that do not achieve excellence or show significant performance problems are coached and put on improvement plans. Work with Senior FM to ensure proper performance management steps are taken. Work with the Account Management team to source employee career growth and development opportunities within or outside of the account. Understand employee career growth aspirations to enable matching of firm needs with employee abilities. Promote a culture of diversity and inclusivity for all team members. Financial Management Team with Senior Facilities Manager to develop and maintain operating budgets for sites, meeting targets as defined in KPIs; and, provide written variance analysis and forecast to client. Meet specific cost savings targets to contribute to the account achieving significant savings throughout the contract term of outsourced operations. Manage work to align with OpCo Budgets Support OpCo in developing and executing facilities related cost savings measures to reduce spending in accordance with OpCo Budget Challenges and JLL Committed Glidepath. Work with strategic sourcing professionals to identify cost savings opportunities and support their contracting efforts. Work with finance and accounting professionals to produce on-time and accurate reports, including cost savings initiatives, variance analyses, etc. Team with Senior Facilities Manager to develop property specific multi-year capital improvement project plans; and, manage the process to complete in-scope projects. Ensure compliance with Jones Lang LaSalle minimum audit standards Sound like you? To apply you need: Bachelor's degree in a related field is preferred. A minimum of five to eight years of Facilities Management experience required. Experience in managing facilities teams. Demonstrated experience in managing 24 / 7 operations in a fast-paced work environment. Superior client relationship management skills. Demonstrated organizational and problem-solving skills. Ability to plan and manage within budget and time constraints. Familiarity with and understanding of various building systems. Ability to multitask and work without direct supervision. Experience with CMMS systems and Microsoft Office Suite(Word, Excel, PowerPoint and Outlook). Possess strong written, verbal and people skills.Strong collaborative management style | |