New 
Meetings and Events Customer Service Assistant Program Manager
 JLL | |
 United States, Virginia, Arlington | |
 Oct 02, 2024 | |
|
As a Meetings and Events Customer Service APM at JLL, you'll be at the forefront of creating exceptional experiences for our clients. In this role, you'll collaborate with a dynamic team to plan, coordinate, and execute a wide range of meetings and events. You'll leverage innovative solutions to ensure seamless operations while prioritizing client satisfaction. This position offers an exciting opportunity to contribute to JLL's culture of collaboration, both locally and across the globe, as we collectively shape a brighter way for our clients and ourselves.
What your day-to-day will look like: Assist in planning and coordinating meetings, conferences, and events for clients Manage client communication and respond to inquiries in a timely and professional manner Collaborate with internal teams to ensure smooth event execution Monitor event budgets and track expenses Coordinate with vendors and suppliers to secure necessary resources Assist in creating and maintaining event documentation and reports Support on-site event management as needed Required Qualifications: Bachelor's degree in Hospitality Management, Event Planning, or related field 1-2 years of experience in customer service or event planning Strong organizational and multitasking skills Excellent verbal and written communication abilities Proficiency in Microsoft Office Suite Ability to work flexible hours, including evenings and weekends as required Customer-centric mindset with a passion for delivering exceptional service Preferred Qualifications: Experience in the real estate or facilities management industry Knowledge of event management software Familiarity with sustainability practices in event planning Multilingual capabilities Certified Meeting Professional (CMP) certification or similar Experience with virtual and hybrid event planning At JLL, we believe the most effective teams are built when everyone is empowered to thrive. We support each other's wellbeing and champion inclusivity and belonging across teams. Join us in taking the more inspiring, innovative, and optimistic path on our journey toward success. | |