EVS Patient Experience Lead

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Position Summary:

• The Environmental Services Patient Experience Lead provides direct oversight of the High Profile Cleaning (HPC) program within the Environmental Services (EVS) department, which includes staff training and the certification process.
• The HPC Lead is responsible for monitoring staff performance to ensure consistency and compliance with program standards.
• In addition, the HPC Lead serves as the primary EVS department representative with patients and families to ensure the best possible experience- responsible for regularly interacting with patients to obtain feedback on the cleanliness of the hospital environment and to implement-real time service recovery strategies.

Shift:

Full-time, Day shift - (40 hrs per week)

7:00am - 3:30pm

Education:

High school diploma or high school equivalency diploma required

Experience:

• Minimum of three (3) years environmental services experience required.
• Bilingual preferred
• Knowledge of patient experience strategies and methodologies preferred.
• Experience in hospitality industry a plus.

Salary Range: Minimum 18.31 per hour - Maximum 30.24 per hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.

In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

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Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

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