Interpreter Services Manager - 132772

Reporting to the Director of Experience Operations, the Interpreter Services Manager oversees daily operations of the Department of Interpreter Services. This position is responsible for ensuring superior language access services are available for UC San Diego Health's Limited English Proficient (LEP) patient population. Ensures compliance with local, state, and federal laws as well as adherence to the Joint Commission standards. This position is a critical part of the Office of Experience team, role modeling behavior and acting with a high level of professionalism.

Key responsibilities include:

• Supervise of medical interpreters and department coordinators

• Analyze process, creates, and implements plans to address improvement opportunities

• Track program metrics and provide regular program updates to leadership

• Engage with stakeholders at all levels of the organization, building relationships with team members across the enterprise

• Mentor, train and coach direct reports

• Monitor quality of performance and service offered by contracted vendors

• Perform medical interpretation and translation

• Bachelor's Degree in business, healthcare administration or related area; and/or equivalent combination of experience/training.

• Certification from a medical interpreter school or program such as Certification Commission for Healthcare Interpreters (CCHI) or National Board of Certification for Medical Interpreters (NBCMI).

• A minimum of five (5+) or more years of relevant experience as a medical interpreter.

• Current Language Proficiency Assessment at time of hire, or with a commitment to obtain within six (6) months of hire date.

• Experience and proven success in demonstrating solid subject matter knowledge of medical interpretation and translation services to train and guide employees on techniques.

• Applies cultural knowledge and sensitivity to improve patient experience.

• Experience and proven success in demonstrating solid subject matter knowledge of medical interpretation and translation services.

• Bilingual.

• 2 - 5 years of supervisory experience.
• Experience working with EPIC.
• Certification in Lean Six Sigma.
• Experience in public speaking
• High degree of computer literacy and competence in the use of Microsoft Word, Excel, PowerPoint, Outlook.
• Familiarity with and working knowledge of clinical, professional, and ancillary departments in fast paced, hospital environment

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

UC San Diego is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20
For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.