Supervisor, Creative Services

Summary: The Creative Services Supervisor is responsible for managing the Creative Services team and guiding the team in development and execution of internal creative projects. This position leads the design and development of graphic solutions to the highest standards which fulfill the communication needs of clients within the Garden. The Creative Services Supervisor plays an integral role in developing and complying with brand standards and executing strategic design solutions for all projects.

The Creative Services Supervisor oversees the day-to-day workload associated with creative services requests while also demonstrating detail-oriented production oversight; In addition, the individual in this role must be able to facilitate professional interactions and communications with vendors and the marketing team. The Creative Services and Production Supervisor is an experienced, creative problem solver who can anticipate project needs and think on their feet. Must be able to deliver a wide variety of projects on time and on budget, manage and anticipate rapid change, and streamline work processes.

Essential Duties and Responsibilities:

* Manages Creative Services team and guides team in development and execution of creative collateral that include print, signage, digital display as well as other creative projects as needed.

* Oversees projects and the workflow for the Creative Service Department. Assigns and schedules work based on project priority and creative staff capacity.

* Manages department project management software. * Monitors projects through all phases of production. Adjusts internal projects scheduled and deadlines accordingly based on project needs.

* Reviews and approves completed work for formatting, accuracy, and general appearance in accordance with brand standards.

* Defines scope of work for each project in consultation with Garden departments.

* Reviews proposals and bids from potential vendors. Selects appropriate bids and manages vendor support as necessary.

* Thinks creatively to produce new ideas and presents solutions to internal teams while adhering to established brand guidelines and standards.

* Coordinates with department heads and project leaders to ensure accurate, cost effective, and timely delivery of projects while adhering to client budget and time constraints.

* Meets expected attendance guidelines.

* Follows and adheres to established policies and procedures, including but not limited to Employee Handbook, Garden Safety Guidelines and Department Policies.

* Behaves and communicates in a manner that promotes and fosters a culture of teamwork and cooperation, within our division and throughout the Garden, with co-workers, supervisors/managers, volunteers, visitors, and employees.

* Performs other duties as assigned.

Supervisory Responsibilities: Graphic Designer(1), Production Artist (1), Graphic Design Freelancers, and Volunteers

Core Competencies:

* Communication - Listens to others and asks questions for clarification; Writes clearly and presents information accurately; Speaks professionally and responds well to questions; Supports positive visitor relations.

* Collaboration - Demonstrates teamwork and promotes respect in the workplace; Engages in problem solving and group initiatives; Cooperates in implementing procedures and process improvements; Strives for positive visitor experiences.

* Accountability - Demonstrates commitment to responsibilities and adaptable to changes; effectively prioritizes, troubleshoots and takes appropriate actions; Follows policies and procedures, meets deadlines, quality, and safety standards; Strives to proactively, address visitor and internal colleagues' concerns.

* Problem Solving - Identifies and resolves problems; Includes supervisor before taking action as necessary; Recommends solutions, demonstrates creativity and resourcefulness; Exhibits sound and accurate judgment in decision-making process; Includes appropriate people in making decisions.

* Stewardship - Promotes and adheres to sustainability, safety and security protocols; Fosters a culture of respect, diversity and inclusion; Demonstrates effective and prudent use of Garden resources; Maximizes contributions during work hours.

Leadership: Leadership competency incorporates a cluster of knowledge, skills and abilities required for management of people, budgets and assigned business functions/operations

Qualifications:

* 5-7 years' experience as a Project Manager, Creative Services Supervisor, or similar level of position in related field preferred.

* Minimum of 3 years' staff supervision experience required.

* Strong knowledge of print, editorial, and information design.

* Thorough understanding of printing process, photography, illustration, and typography expected.

* Exceptional ability to meet and execute aggressive deadlines.

* Demonstrated ability to work collaboratively with internal team members and external organizations to complete various projects.

* Must possess a strong creative view with the ability to present new ideas concisely and clearly.

* Scheduling flexibility in a hybrid working environment.

* Must demonstrate highest level of professional and ethical conduct; maintain confidentiality; and possess the ability to remain calm and in control throughout all phases of the design and production process.

* Must be a self-starter, creative, flexible, and possess the ability to effectively multi-task.

* The Garden is committed to the safety and wellbeing of our employees, volunteers and guests. All staff are strongly encouraged to receive all vaccinations as recommended by your healthcare provider prior to hire date. The Garden reserves the right to require future proof of current vaccination status, based on local health department guidelines. When international travel is necessary for Garden business, staff must be able to obtain required travel clearances, driving permits, and vaccinations for all countries where travel is required.

* The requirements and duties listed are representative and not exhaustive of the knowledge, skill, and/or abilities required.

Education:

* Bachelor's degree in Communications, Journalism, Public Relations, or related field required.

* An equivalent combination of education, skills, and experience may be considered.

Language Skills: Ability to communicate effectively in English (oral/written).

Mathematical Skills:

* Proficient mathematical abilities required.

* Ability to understand, analyze and create budgets.

Reasoning Ability:

* Ability to exercise independent and sound judgment in the observation, analysis and resolution of issues.

Computer Skills:

* Proficient experience using Microsoft Word, Excel, and PowerPoint; familiarity with Microsoft Office 365 and/or Google Workspace preferred.

* Solid Internet research skills a must.

* Experience with project management software (Monday.com, Asana, Lytho) preferred.

* Fluency in Adobe Creative Cloud (Photoshop, Illustrator, and InDesign) a plus.

Physical Demands:

* Manual dexterity to operate computer or make manual sketches and drawings as required.

* Visual acuity (with correction) sufficient to make artistic judgments about layout and design.

* Ability to utilize computer keyboard (typing).

* Must be able to lift and carry 20 pounds.

* May be required to perform tasks at varying heights (i.e., climb step stools, ladders, etc.).

* Frequent standing, reaching and bending - 50% or more of the workday, at times, may be spent standing on feet or sitting.

* Principally operates standard office equipment to include computers, copiers, files, fax machines.

Work Environment:

* Indoor office setting, shared by multiple staff; noise level is usually moderate.

* Standard business casual attire required.

* Ability to work outdoors in temperatures over 100F as well as in inclement weather conditions as needed.

* Some travel to off-site meetings is required.

Contacts with Individuals/Organizations inside/outside the Garden:

* Interacts with Garden employees, volunteers, interns, and members on a daily basis

* Vendors

* Exhibitors

* Professional Organizations

Supervisor: Director of Marketing

*Payrate commensurate with experience.