Firstsource | Diversity Employer

Firstsource, a part of the RP-Sanjiv Goenka Group, is a leading provider of business process solutions to more than 100 global businesses in the Banking and Financial Services, Healthcare, Communications, Media and Technology, and diversified industries. A publicly traded company on the Indian Stock Exchange, NSE: FSL, Firstsource employs over 28,000 people across the US, UK, India and Philippines.

Using our ‘Digital First, Digital Now’ strategy as the north star, our transformational tech-based solutions help you simplify complex business processes, elevating customer experience and creating value across your business. Our tech-based solutions span three major areas: Digitally Empowered Contact Centers, Intelligent Back Office, Platforms, Automation and Analytics.
 

Our Values

Our value statement is an important navigation tool that keeps us focused on what truly matters?. REACCH acts as our north star, helping us achieve our goals in a uber competitive, digital-first world while meeting customer and investor demands for social responsibility.
 

• Risk-Taking
  • Dare to go beyond
  • Challenge status quo every day. Be strategic. Be ambitious. Be resilient.
• Execution Excellence
  • Strive to be the best
  • Collaborate, co-create and drive excellence.
• Agility
  • Move ahead of time quickly
  • Stay nimble, adapt fast and learn constantly with a ‘Digital First’ mindset.
• Customer First
  • Keep customers at the heart of every action.
• Credibility
  • Instill trust, confidence and accountability
  • Seek answers rooted in ‘what's right’ and not ‘who's right’.
• Humaneness
  • Be fair, respectful, transparent and sensitive
  • Care for your community; act responsibly towards environment.

Global Inclusion & Diversity

We believe in supporting different perspectives that make each one of us unique. Our strength lies in our differences. We strive to create an actively inclusive setting where people of diverse backgrounds, ideas, and mindsets are welcomed to belong and grow together. We cultivate a culture of inclusion by embracing and respecting people for who they are, irrespective of their race, ethnicity, orientation, or background.

Bring your big ideas and dreams

Aspire. Achieve. Advance.
For over two and half decades, we’ve helped some of the world’s leading brands stay ahead, fine-tuning their operations and delivering exceptional customer experience. The world knows us as a leading provider of platform-based services, operations management and automation services. But we believe we are more than that. We are a group of dreamers and achievers propelled by passion and steered by enduring values – REACCH. Take Risks. Drive Excellence. Stay Agile. Put Customers first. Build Credibility. Be Humane. We are all about our people. We ensure that the work is engaging, our culture is empowering and the learning opportunities are enriching.

If this sounds good to you, join us.