Correspondence Clerk
Job Summary
Responsible for preparing documents and letters to answer a variety of queries, including requests for merchandise, claims, credit, delinquent accounts, incorrect billings, and poor service. The clerk gathers all appropriate information and types a comprehensive reply with the intent of solving the customer's problem.
Primary Responsibilities
- Compose letters and other correspondence to customers inquiring about extending credit, how to obtain merchandise, incorrect billings, claims, and other issues.
- Respond to questions about delinquent accounts and direct customers on how to resolve them.
- Prepare damage claims and invoices.
- Type acknowledgement letters after receiving correspondence.
- Prepare periodic reports.
- Maintain files that detail correspondence activity.
- Receive and routes correspondence to appropriate people or departments.
- Review letters for accuracy and revise if necessary.
- Ensure correct customer information is included.
- Explain rules and regulations in letters.
- Read, interpret, and respond to incoming correspondence.
- Attaches previous records to correspondence for context.
- Ensure that money enclosed in correspondence is correctly documented.
- Process orders dealing with requests for product.
- Prepare records for shipment by certified mail.
- Deliver completed document to typists for them to type, fold, and insert in envelope to be mailed.
- Determine disposition of correspondence.
