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Service Advisor

Job Summary

Responsible for acting as a liaison between auto technicians and customers. Identify the type of car service or repair the customer needs done, answer questions, and build strong customer relationships.

Primary Responsibilities

  • Greet customers, schedule service appointments, and direct clients to available mechanics.
  • Communicate with customers about their vehicle’s service needs.
  • Provide information about warranties, potential cost savings, and possible service outcomes.
  • Consult with mechanics about auto repairs and alternatives to more expensive service needs.
  • Oversee an auto shop or dealership’s workflow and scheduling.
  • Inspect vehicles as needed and document the findings.
  • Answer the phone and call customers to advise them when they can pick up their vehicle.
  • Recommend and sell service and repair packages and provide information about available parts.
  • Follow up with customers after their vehicle has been serviced and take their payments.
  • Listen to customer needs, answer questions, and handle any complaints or concerns.