Tellers are banking professionals who provide customer service by processing transactions and offering financial advice.
- Process various types of financial transactions, such as deposits, withdrawals, loan payments, and check cashing.
- Accurately count and verify cash and coin currency in a cash drawer, ensuring that the drawer remains balanced and within established limits.
- Communicate with customers in a professional and courteous manner, addressing their banking needs and answering any questions they may have.
- Promote bank products and services to customers, such as credit cards, loans, and savings accounts.
- Resolve customer complaints or issues, escalating to higher-level staff or management as needed.
- Maintain accurate records and documentation of transactions, including balancing the cash drawer and preparing daily reports and summaries.
- Adhere to bank policies and procedures, including those related to security, confidentiality, and customer service.
- Stay up-to-date on industry trends, regulatory changes, and best practices in banking, attending training sessions and professional development opportunities as needed.
The specific duties and responsibilities of a teller may vary depending on the banking institution and the types of services it offers. Additionally, tellers may be required to work weekends, evenings, and holidays to accommodate customer needs.