Digital Visitor Experience Director
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![]() United States, California, Los Angeles | |
![]() 1200 Getty Center Drive (Show on map) | |
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Digital Visitor Experience Director Job Family
Information Technology Type
Regular Full-Time Position Status
Getty Center Workplace Type
Hybrid/Partially Remote Salaried/Hourly
Salaried Hiring Pay Scale
$154,582 - $212,539 Annually Salary
Commensurate with experience and internal equity Program/Department
Getty Digital - 1208-Digital Visitor Experience Requisition Number
2024-4512 Diversity, Equity, Accessibility, and Inclusion at Getty Getty believes diversity, equity, accessibility, and inclusion are essential to our excellence and to the execution of our mission. The Getty community values differences in the pursuit of inquiry and knowledge, mutual understanding, respect, trust, transparency, and cooperation. We are committed to creating a welcoming workplace that reflects the various backgrounds of the communities we serve and includes individuals who bring a diversity of values and experiences. Individuals of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply. Job Summary Reporting to the Senior Director, Public Technologies, the Digital Visitor Experience Director is responsible for determining strategy and aligning product direction for the technologies and digital experiences that make up Getty's public presence for visitors to our campuses and website. You will provide leadership and direct four teams with a combined staff of 21, composed of software developers, user experience and visual designers, application managers, and our emerging platforms group. You will be responsible for determining the optimal manner to deploy human and financial resources to provide a seamless, high-quality experience for users that both delights and that reinforces Getty's strategic priorities and initiatives. You should care passionately about visitors, understanding how technology can improve people's experience of visiting Getty before, during and after a visit. You should understand how these experiences lead to brand loyalty and direct support of our organization, both financially and through personal connections. And you should understand how digital storytelling can build a global community, even for those visitors who may never step foot on our campus. In this newly created role, you will be responsible for enabling a consistent, high-quality customer experience and defining Getty's public digital persona through your leadership of the team that manages the applications that provide ticketing, event management, donor management, email marketing, our audio guide, and our content management system. You will oversee the team that provides user experience research, visual design, and interprets Getty's brand in the digital space as well as the team of software engineers that builds Getty.edu, our core web property, and Quire, our open-source digital publications tool. You will also oversee and integrate Getty's emerging platforms program, which works with outside partners to develop high-polish digital experiences that communicate the impact of Getty's collections and work. You will direct the training, support, documentation, and vendor management related to those applications and products, as well as any needed integrations between these applications. You will be a key stakeholder in Getty's larger visitor experience initiative, a key strategic priority, ensuring that digital concerns are fully integrated into on-site experiences. You will also be responsible for putting in place the tools needed to provide visibility and analytics of the data needed to make strategic decisions. **Getty has partnered with Koya Partners and welcomes nominations or expressions of interest for this role. To learn more about this opportunity and to apply, please contact: Stephen Milbauer - smilbauer@koyapartners.com Only individuals who express interest as noted above will be considered for this search. Applications submitted only via the Getty Jobs page will not be considered. Major Job Responsibilities
As an expert in the domain, provide product oversight and set priorities for Getty's visitor experience, aligning with larger strategic priorities while advocating for a consistent, delightful user experience, consistent workflows for staff, and coherent content, data, and analytics practices.
Qualifications
Knowledge, Skills and Abilities
Benefits and Perks Here are just some examples that Getty offers/provides for full-time employees:
To learn more about our comprehensive benefits and long list of perks, go to Getty HR. Equal Opportunity Employer We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship or immigration status, color, disability, ethnicity, familial status, gender identity and/or expression, genetic information, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other protected status. |