Customer Relations Manager

ResCare Community Living

Do you have a passion for establishing partnerships and strategies in achieving organizational excellence? Our Business Development & Sales teams focus on developing strategic solutions to align and grow the business. Continue reading for information regarding this position and apply today!

Essential Job Responsibilities:

Develops and executes effective sales and marketing strategies to grow new business
• Leads sales strategy discussions with local leadership team with fully developed and polished communication and writing skills
• Identifies a client's pain points through active listening and solution/consultative selling
• Serves as a trusted advisor and partner to clients
• Establishes and develops high-level relationships with key decision makers, prospects and existing clients
• Manages multiple sales opportunities simultaneously and demonstrates a focus on follow-up and accountability
• Maintains relationships with clients by providing support, information, and guidance, while researching and recommending service solutions
• Learns and executes the company's consultative selling strategy to build sustainable relationships with targeted referral customers
• Maintains current data on market area, competitors, and marketing strategies
• Maintains an organized approach to territory management
• Participates in strategic planning and the analysis for their assigned territory in conjunction with the business plan
• Coordinates with Director to plan in-services, presentations, and address issues with referral sources
• Initiates and coordinates contract negotiations with facilities, insurance companies, and managed care organizations
• Participates in community and organizational programs, as requested, to promote professional growth and understanding
• Participates in the quality and performance improvement process
• Supports and promotes the Company philosophy to referral sources in the community
• Promotes an atmosphere which allows for the privacy, dignity and well-being of all patients in a safe, secure environment
• Supports and implements specific procedures and programs
• Promotes positive public relations with patients, family members and guests
• Supports regional organic growth, both in revenue and persons served, and identifies start up opportunities
• Completes requirements for in-service training, acceptable attendance, uniform and dress codes including personal hygiene, and other work duties as assigned

Must have recent experience as a Case Manager working with people with Intellectual and Developmental Disabilities in the State of Indiana and able to navigate the BDS Portal and fully understand the NOA and STBR process.

Knowledge, Skills and Abilities:

• An expert in planning
• Ability to negotiate to resolve conflicts by finding the win-win scenarios
• Strong business acumen and attention to detail
• Proactive - anticipates and plans for problems before they arise
• Service Excellence -responsive, informs constituents of process, pleasant to work with, educates and provides timely, accurate information
• Organized - manages time effectively, keeps tasks appropriately prioritized
• Flexible - ability to change directions as needed for the good of the department or organization
• Ability to work effectively in a matrix environment
• Critical Thinking - ability to think through issues and identify appropriate options
• Work Ethics - motivated, diligent, industrious and persistent in the workplace, stays on tasks to completion, works at a fast pace to ensure optimal efficiency
• Judgment - exercises discretion and due diligence when making decisions and recommendations
• Quality - is able to perform work in a neat, efficient, well-coordinated, well communicated manner with a high degree of accuracy and professionalism
• Presentation - can speak in front of people to deliver necessary material or messaging
• Ability to influence professionals of senior management level
• Solid sense of confidentiality and discretion
• Ability to design and apply change management and organizational development strategies and influences and assists organizational change initiatives in support of business strategies
• Ability to work with remote teams with units in multiple locations
• Ability to handle multiple priorities
• Substantial business acumen in fast moving environment
• Ability to develop clear, actionable steps in support of an overall business strategy

Personal Attributes:

• Interpersonal - can build effective, strong working relationships with employees, colleagues, management and vendors through trust, communication, and credibility
• Team - ability to work with others, serve others, help others, lead others, mentor others, take directions from others in the interest of moving process and programs forward to the desired outcome
• Emotional Intelligence - ability to not take issues personal, see the big picture in emotionally charged situations and respond in a mature, professional, composed manner
• Self-Awareness - ability to reflect, understand limitations, and seek appropriate assistance and guidance.
• Ability to effectively negotiate and diplomatically manage conflict
• Strong experience in internal and external stakeholder engagement and communications, both written and verbal
• Ability to motivate and keep teams working effectively together
• Self-starter to implement and enforce process
• A dynamic leader and will strong managerial and motivational skills