Customer Service Representative - Inside Sales

Responsibilities:

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  Advanced computer skills with proficiency in the Microsoft Office Suite along with website and internet tools

  
  
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  Excellent verbal and written communication skills both on the phone and in person one-on-one

  
  
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  Strong math background needed to estimate product cost

  
  
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  Ability to work well under pressure, handle many tasks and interruptions within a short period of time while providing positive, personalized customer service

  
  
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  Responsible for accurate and timely data entry inclusive of managing multiple accounts including processing and expediting orders, quoting, coordinating timely deliveries, and maintaining inventories

  
  
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  Ability to coordinate interaction between the customers and multiple departments including handling complaints and quality concerns

  
  
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  Must be able to prioritize, organize, and follow-up based on given timelines

  
  
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  Mechanical ability to understand diagrams and machine limitations along with a willingness to learn the entire plant flow

  
  

Qualifications:

• Commitment to providing outstanding customer service
• Ability to multi-task in a fast-paced environment
• Ability to work in a team atmosphere
• Ability to resolve conflict with creative use of resources
• High attention to detail
• Excellent organizational skills
• Strong communication skills
• Prior customer service experience is a plus, but no experience required
• High school diploma required, college degree preferred