Admission Services Manager

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Position Overview:
We are seeking a results-driven Admission Services Manager to lead and oversee daily operations in admitting, outpatient registration, bed control, scheduling, and emergency management registration. This role is key to ensuring patient access is efficient, accurate, and revenue-optimized within a complex healthcare environment.

Key Responsibilities:

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  Manage daily operations across registration and scheduling areas

  
  
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  Oversee insurance eligibility verification and pre-appointment processes

  
  
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  Support financial clearance, counseling, and front-end collections

  
  
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  Partner with hospital departments, providers, and IT teams

  
  
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  Lead quality improvement efforts and drive performance metrics

  
  
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  Supervise hiring, training, and staff development

  
  
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  Support Revenue Cycle initiatives and participate in audits and reporting

  
  

Qualifications:

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  Bachelor's degree in Health Administration or related field preferred

  
  
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  7+ years of progressive healthcare finance/patient access experience

  
  
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  5+ years in a direct management role

  
  
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  Extensive knowledge of healthcare billing, insurance regulations, and Epic systems

  
  
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  Proficiency in Microsoft Office and patient accounting systems

  
  
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  Strong leadership, communication, and problem-solving skills

  
  

Location: Howard County General Hospital - Columbia, MD
Department: Admitting & Registration
Schedule: Full-Time | Exempt

Salary Range: Minimum 31.96/hour - Maximum 55.95/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.

In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

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Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.