Desk Receptionist (Full-Time, Nights)

Work as a full-time Desk Receptionist at a residence hall on Creighton University's campus. Serve as a layer of safety and security to the greater residence hall community and are formally designated as Campus Security Authorities in accordance with the Clery Act. Be a key resource for residents and remain alert throughout shift.

Schedule

• Overnights: 11pm-7am
• Sunday-Thursday
• 10-month position including rotating holidays when the residence hall front desks are open. Scheduled days off will be managed by the supervisor. This position has the potential for summer employment as well.
• This is an hourly-paid position, beginning at $15.00 plus night differential pay.

Position Responsibilities

Student & Community Safety and Security

• Promotes a safe, respectful, and welcoming community and ensures safety of students at front entry area.
• Follows all guidelines and procedures to grant access to residents, account for authorized guests, and deny access to unauthorized persons.
• Assists in bag checks and enforces community standards by not allowing alcohol, illegal drugs, tobacco, or any other banned substance in the residence halls and identify any intoxicated students.
• Escalates all safety, security, and medical emergencies or concerns, to on-duty or on-call staff.
• Employs video surveillance to detect and identify unauthorized use of emergency exit doors and other safety or security concerns

Customer Service

• Treat all residents and guests with dignity, respect, and proper attention to their needs.
• Responds to the personal needs and concerns of residents in a timely fashion.
• Provides friendly greetings to those entering/exiting the building and strives to create a positive interaction with all residents or guests, in-person and over the phone.
• Keep information confidential and always keeps the privacy of students in mind, respecting student's FERPA rights.

Administration & Personal Responsibility

• Provides accurate and up-to-date information about guest check-ins/check-outs, equipment usage, and other operational information relevant to the hall.
• Maintains a clean, organized, and welcoming desk environment. and accurately submits timecard, completes logs, maintenance requests, and other reports.
• Attends required trainings and meetings, including Campus Security Authority, CPR/AED, first aid, and other assigned training topics.
• Strives to create an environment of inclusion and promotes an understanding and acceptance of all residents.

Requirements

• High school diploma or GED required
• 1 year of customer service or related experience preferred.
• Strong verbal and written communication skills and interpersonal skills needed.