New

Warranty Closeout Consultant

JLL
parental leave, paid time off, 401(k)
United States, Georgia, Atlanta
Oct 03, 2025
JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Warranty Closeout Consultant (PM) - JLL What this job involves: As a Warranty Closeout Consultant, you will manage complex warranty claims and projects for our client while working cross-functionally with client New Store, Reinvestment, Warranty Consultants, and General Contractors. Your key focus will be identifying defect root causes, developing solutions with Design & Engineers, managing stakeholder communication, and resolving warranty claims promptly. Success requires strong client relationships, attention to detail, proactive communication, and multi-tasking abilities while managing warranty project closeouts, ensuring timely resolution and documentation. You will collaborate with internal teams and external partners on defect resolution while conducting on-site and virtual meetings to address warranty issues based on the number and complexity of warranty issues. What your day-to-day will look like: Manage warranty project closeouts, ensuring timely resolution and documentation Collaborate with internal teams and external partners on defect resolution Conduct on-site and virtual meetings to address warranty issues pending number & complexity of warranty issues Analyze warranty claim root causes, identifying trends and systemic issues Facilitate communication between regional teams, vendors, and project managers Build relationships with stakeholders to drive successful outcomes Act as primary contact for complex warranty escalations Ensure compliance with client standards, policies, and warranty terms Monitor warranty claim metrics, partnering with Warranty Consultants for improvements Work cross-functionally with client New Store, Reinvestment, Warranty Consultants, and General Contractors Develop solutions with Design & Engineers for identified defects Manage stakeholder communication throughout warranty resolution process Required Qualifications: 3+ years in warranty management, construction management, facilities management, or related field Strong project management and problem-solving skills, root cause analysis experience Excellent communication skills Proficient with project management tools and software Independent worker with effective time management skills Detail-oriented, organized, and proactive Willing to travel 50% of the time Ability to conduct on-site and virtual meetings effectively Experience with warranty claim analysis and trend identification Strong relationship building skills with stakeholders Preferred Qualifications: Bachelor's degree in Construction, Business, Project Management, Engineering or equivalent experience Experience managing complex warranty escalations Understanding of client standards, policies, and warranty terms Experience with warranty metrics monitoring and improvement processes Knowledge of construction defect resolution processes Experience facilitating communication between regional teams, vendors, and project managers Understanding of New Store and Reinvestment project processes Experience working with Design & Engineering teams on solution development Location: Dallas, TX and Chicago, IL Work Shift: 50% travel required Estimated compensation for this position: 1.00 - 1.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: Remote -Atlanta, GA, Charlotte, NC If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays *JLL Privacy Notice* Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. 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