Director, Facilities Operations Specialist

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

The Director, Facilities Operations Specialist, serves as a strategic support partner to our client's facility team. This role combines subject matter expertise in Integrated Facilities Management (IFM) with hands-on operational enhancement leadership, working collaboratively to identify opportunities, build strong relationships and develop solutions that drive operational excellence.

Primary Role Definition:

• Strategic Support Partner: Works directly within the client's facility team and our JLL team as a dedicated resource

• Subject Matter Expert: Provides specialized facility management expertise

• Process Enhancement Lead: Focuses on identifying improvement opportunities and developing actionable solutions

• Cross-Functional Liaison: Bridges client operations with JLL's broader facility support and expertise through collaborative problem-solving and program improvement

Focus areas:

Operational Assessment & Enhancement

• Conduct regular on-site operational audits across facility functions

• Analyze current processes, workflows, and resource allocation

• Identify gaps, inefficiencies, and optimization opportunities

• Develop operational improvement plans with actionable insights

Strategic Project Support

• Collaborate on special initiatives and process improvement projects

• Support the client team with complex challenges and decision-making

• Lead change management initiatives alongside existing teams

Knowledge Integration

• Bring JLL's facility best practices to client operations

• Facilitate knowledge sharing between client teams and JLL regional teams

• Provide industry benchmarking and performance comparisons

Alignment & Communication

• Establish governance processes and roadmaps with program milestones

• Provide transparent, regular progress reporting and metrics communication to client leadership teams

• Serve as an accountable partner committed to delivering measurable results and maintaining open dialogue on all initiatives

Team Development & Mentorship

• Provide mentorship and coaching to elevate performance

• Foster collaborative relationships that drive mutual success

This role focuses on partnership and integration rather than traditional oversight, emphasizing collaborative problem-solving to achieve operational excellence together with the client team.

Requirements:

• Bachelor's degree in Facilities Management, Engineering, or related field
• 10+ years of experience in Integrated Facilities Management
• 3+ years of healthcare industry experience
• Proven track record of leading large-scale IFM programs for major healthcare systems
• Strong financial acumen and experience in managing complex budgets
• Excellent communication and presentation skills

Preferred:

• Strategic vision and ability to develop long-term IFM strategies

• Deep understanding of client needs and ability to build lasting relationships

• Skilled in building, motivating, and developing high-performing teams

• Consistently delivers exceptional results in IFM operations and client satisfaction

• Innovation mindset and continuous improvement approach

• Adept at leading teams through evolving IFM landscapes

• In-depth knowledge of IFM trends, technologies, and best practices

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Accepting applications on an ongoing basis until candidate identified.