Critical Facility Chief Engineer

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Transform at JLL with your leadership experience as a Chief Operating Engineer on a technology client account! You will work as part of an engineering & facilities team at a client portfolio managed by JLL.

This customer-facing position assists with the management of IBM's properties in Austin, TX. The ideal candidate will support the Regional Operations Manager and implement best practices to streamline operations within the Engineering Department. The Chief's role is to lead ongoing facility activities, oversee vendors, manage JLL staff and lead overall responsibility for the operational integrity and reliability of the engineering infrastructure. The ideal candidate must have extensive Critical Environments background and demonstrate exceptional white glove service to meet the exacting standards of IBM's Global Real Estate, GRE. Ideal candidate requires strong customer-service instincts; outgoing, friendly, and collaborative.

• Ensures effective communication between JLL Site Management, business stakeholders, Facilities Operations, maintenance, outside site services, and contractors.
• Delivers white glove service standards ensuring seamless, anticipatory support that exceeds client expectations in all facilities operations.
• Leverages Critical Environments expertise to maintain mission-critical infrastructure supporting sensitive lab operations with zero tolerance for downtime.
• Provides proactive, personalized customer service approach, building strong relationships with scientific staff and stakeholders through responsive communication and solution-oriented support.
• Manages, Lead Engineers, and maintenance personnel.
• Oversee the implementation of approved initiatives and programs by managing and coordinating the efforts of the property team (e.g., vendors, contractors, and building employees).
• Maintain interface with third party vendors, ensuring total contract compliance, accurate and timely reporting, and assure resolution of issues.
• Responsible for the generation and implementation of Switching Procedures (FSPs), Standard Operating Procedures (SOP) and Emergency Operating Procedures (EOP) and maintaining a library of these documents with annual review and revisions, as needed.
• Interacts with suppliers/consultants and/or vendors on facilities and property matters.
• Oversee/manage projects and initiatives to improve Facilities operations and service delivery.
• Responsible for the JLL/IBM Facilities Work Order System (MAXIMO). Ensures resources are allocated appropriately, and Work Orders are completed in a timely manner.
• Assists with compliance for local, state, and federal regulations.
• Ensures that a high quality of housekeeping, of all technical/mechanical spaces, is maintained.
• Inspects facilities and equipment to determine the extent of service and equipment required. Recommends, justifies, develops, and coordinates projects in conjunction with the client's needs and requirements.

Supervisory Responsibilities:

• Directly supervise the lead operating engineers and operating engineers.
• Carries out supervisory responsibilities in accordance with the policies enumerated with Jones Lang LaSalle and applicable laws.
• Responsibilities include interviewing, hiring, and training employees.
• Planning, assigning, and directing work.
• Appraising performance.
• Rewarding and disciplining employees.
• Addressing complaints and resolving problems.

Physical Requirements:

• Frequent walking, climbing, bending, kneeling, lifting, stooping, and working/extending overhead, including:
• Lifting a minimum of 50 lbs.
• Climbing stairs and navigating rooftops to access equipment.
• Using ladders up to 30 ft and working from heights.
• Ability to Climb a ladder with a 300-lb weight limit.
• Must be able to work different schedules.
• Must be able to work Holidays.
• On call 24/7 for equipment monitoring, emergency delegation and support.

• High School diploma or GED equivalent
• Valid driver's license (must maintain)
• Five (5)+ years of JLL engineering experience or equivalent industry experience
• Three (3)+ years people management experience or experience as a Lead Engineer.
• Proven track record delivering white glove service in high-stakes, client-facing environments.
• Must be able to work on highly complex problems in a variety of situations where analysis is required. Solve problems using considerable and rational judgement, leading to routine and specific recommendations.
• Experience using Computerized Maintenance Management System (CMMS) &/or Building Management System (BMS)
• Knowledge in HVAC, Mechanical and Electrical processes, and troubleshooting. (Chillers, Boilers, Cooling Towers, Air Conditioning, Pumps, Generators, UPS etc.)
• Experience managing projects (construction and remodeling of labs and offices, equipment installations, and system implementations).

• Associates degree
• Critical Environments High-tech industry
• IBM's Maximo usage is a plus
• Military service, union training, vocational or college education
• Previous military experience is a plus including Army Prime Power, Navy ET/Nuke, Air Force HVAC/Power Pro Electrician
• PowerPoint, MS Office, Visio/CAD desirable.
• Certification in Critical Environment operations (DCCA, CompTIA Server+, or similar) preferred.

Please submit your application with an updated resume, location, and contact information.

If you're a current JLL employee, please apply using the Internal Career Site.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages for hourly employees through Daily Pay

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