Scheduler

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Summary

The Scheduler/Operator is responsible for handling inbound and outbound calls to support patient scheduling and inquiries for ENTAA Care, a practice pod of Johns Hopkins Regional Physicians LLC. This role ensures efficient patient flow through effective communication, problem-solving, and coordination of patient care. The position requires maintaining confidentiality, adhering to HIPAA and safety standards, and completing patient-related tasks accurately and promptly. The ideal candidate demonstrates professionalism, teamwork, flexibility, and the ability to remain calm under pressure.

Education:

Minimum of a high school diploma or GED required.

Experience

Minimum of one year's experience in a call center setting; preferably in a health care setting.

Salary Range: Minimum 18.50/hour - Maximum 23.00/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.