Account Manager / Client Services

OnePoint Patient Care

Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today!

* Primarily in office role, with some WFH offered
* 20% travel required

Deploys advanced, consultative, and strategic approach to account management. This includes the successful implementation and promotion of various corporate initiatives
• Supports Client Services team with tasks involving customer success, including report development, incident tracking and presentation building.
• Working directly with key internal partners, the Account Manager achieves timely responses on all issues along with setting proper expectations for clients
• Manages their client base through the company's CRM software
  • This includes the tracking and management of activities, tasks, contacts, and other material events with clients.
  • It will also document the up-selling of products and solutions, and how those relate to the overall retention strategy
• On a quarterly or semi-annual basis, is responsible for the preparation and participation in a Book of Business Review with Management
• Collaborates and assists the Client Services team in serving the account
• Frequently prepares quarterly business review materials, facilitates client engagement calls, conducts routine client-facing telephonic training and oversees the implementation of new facilities. The Corporate Account Manager will also provide educational materials to facilitate compliance with procedures, tools, and resources
• Works with other disciplines (credit/collections, contracting, and marketing) to assure that corporate billing and receivables standards are achieved
• May attend corporate/networking events and conferences
• Establishes productive, professional relationships with key personnel in partner accounts
• Performs other tasks as assigned

• Bachelor's Degree in business or related field preferred
• Previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting desired
• Ability to present to all levels of management; excellent time-management skills; basic computer skills; advanced Microsoft Office proficiency; outstanding problem-solving skills; experience in root cause analysis; able to collaborate cross-functionally; experience working within a team required
• SalesForce and Axiom experience; previous experience in a project management and client-facing customer service role; strong background in administrative management with the ability to manage multiple priorities and deadlines at once; strong experience in business writing desired
• Customer service orientation, adaptability, interpersonal/communication orientation, planning/organizing, results oriented, problem solver, training and development focused; effective decision-maker; commitment to process improvement; innovative; organizational/job knowledge required