Patient Support Specialist

Patient Support Specialists are responsible for interacting with both potential and existing patients through inbound and outbound calls, online chats, emails and text messages to answer questions pertaining to the patient's healthcare needs. The Patient Support Specialist does not provide clinical information, but rather information pertaining to Coloplast products and general customer service.

In addition to communication with potential and existing patients, the Guided Support team will interact with clinicians and internal Coloplast teams to ensure both potential and existing patients receive exceptional support and complaint/conflict resolution.

Major Areas of Accountability

• Effectively and with empathy, educate consumers, offer resources, answer questions, and resolve conflict/complaints through various communication channels
• Accurately and thoroughly document conversations within Coloplast Systems
• Communicate and work as a team with various internal teams to ensure excellent service
• Maintain a high level of product knowledge, competitive product knowledge and an understanding of market dynamics that may impact our consumers
• Responsible for achieving call and quality targets
• The Patient Support Specialists will be responsible for communicating with patients to obtain HIPPA consents, manage email communication and through outbound calls, follow up with potential patients.
• Coloplast employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.
• Other job duties as assigned

Basic Qualifications

• High School Diploma
• 2+ years of customer service
• Ability to work between the hours of 8a and 6p Monday through Friday
• Ability to successfully use multiple technology systems
• Comfort discussing intimate health care needs
• Demonstrates effective critical thinking and problem-solving skills to overcome objectives and identify opportunities to improve the customer relationship and increase sales

Preferred Qualifications

• Customer service within a healthcare setting
• Bi-lingual (Spanish)

At Coloplast, we believe in recognizing and rewarding the contributions of our employees. Our total rewards package is designed to support your well-being, foster your professional growth, and ensure a healthy work-life balance. Here is some of what you can expect:

• Health and Wellness: Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. Plus, access to company sponsored wellness programs and mental health resources, paid leave of absence for qualifying events and generous paid parental leave for both birthing and non-birthing parents.
• Financial Security: A competitive 401(k) plan with company match that vest immediately, financial planning services to help you secure your future, and corporate discount programs for goods and services.
• Work-Life Balance: Generous paid time off, flexible work hours, and flexible work arrangement options to help you balance your personal and professional life may be available.
• Professional Development: Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement.
• Recognition and Rewards: Recognition programs to celebrate achievements and contributions, including peer recognition, bonuses, awards, and special events.
• Community and Culture: A supportive work environment where everyone feels valued, and has a sense of belonging. Participate in team-building activities, volunteer opportunities, and company-sponsored events. Sustainability strategy that outlines our ambitions for how to run our company in a more sustainable way
• Competitive Compensation: The compensation range for this position is $46,462 - $69,692. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location. Hired candidates may be eligible to receive additional compensation in the form of bonuses and/or incentives.
• Join us at Coloplast and be part of a team that values your hard work, supports your growth, and celebrates your success. Together, we can achieve great things!

Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16,000 people and with products available in more than 143 countries, we are one of the world s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward - we explore, learn and look for new ways of doing things.

Visit us on Coloplast.com.

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Coloplast employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.

Coloplast is committed to a policy of Equal Employment Opportunity (EEO) which means we employ and promote individuals based on their merits, regardless of race, color, religion, sex, national origin, age, disability, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, status with regards to public assistance or any other protected classification.

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