IoT Operations SME

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IoT Operations SME (Subject Matter Expert)

Job Summary

The IoT Operations SME plays a crucial role in ensuring the efficient operation and maintenance of digital buildings platform, software/hardware, optimizing building performance, energy efficiency, and occupant comfort. The role takes a holistic view of the building's IoT systems consisting of the technology infrastructure and building systems (HVAC, Lighting, FLS, etc.) used by all departments in the day-to-day operations and service delivery. This leading role and overarching approach are to enhance the user experience, increase operational efficiencies, protect from cyber security breaches, continually innovate and advance to ensure the portfolio of buildings is renowned for being the lead in "Smart Buildings".

The effective management of the IoT systems will be through policy, governance and a clear pathway and reporting structure to demonstrate progress, success and innovation.

Essential functions include:

• Lead a program for digital buildings in a large portfolio from legacy non connected infrastructure to new generation cloud connected operations

• Deliver the framework, communications and processes for the program to connect site teams and stakeholders to achieve the set targets

• Partner with client and operations teams to identify system improvement opportunities and lead the implementation

• Manage and update asset inventory lists of Automation components, ensuring that any changes are documented correctly and that systems are updated when changes take place

• Effectively manage and regularly audit to record all owned assets of hardware, software and associated Licensing

• Support site critical MEP enhancement projects including hardware upgrade associated with BMS such as workstations and software upgrades including programming and configuring tools, graphics, and user interfaces

• Support major equipment issues and failures by reviewing and supporting remediation actions e.g. whether to change out equipment or repair, temporary repairs, change controls if required.

• Review maintenance contracts with third party vendors and ensure their remit is defined adequately and deliverables are clear and appropriate. Assist to ensure best value for money is obtained in terms of minimizing external contract support and maximizing the use of internal resources (i.e. service partner BAS/BMS techs)

• Ensure any security updates / patching and configuration changes are implemented in an efficient manner and reported back where appropriate (e.g. in the case of cyber alert)

• Support software and configuration required for external systems interfaces such BMS software tools

• Sign off and hand over from hardware deployment to software integration

• Mapping building system points and data into the cloud system

• Extension of building ontology (relational class, subclass, and property relationships) as needed

• Carry out training of staff, ensure all procedures and instructions are carried out appropriately by doing regular management monitoring

• Review performance of the engineering operational systems (number of alarms per week, outstanding work orders, etc.)

Key Competencies:

• The desired candidate will have knowledge and experience with IoT technologies. MS Windows Server and SQL server are also a plus.

• Understands the engineering design and operational aspects of the facility's systems and equipment.

• Must be able to recognize IoT system shortcomings and respond to operational and emergency situations such as vulnerabilities, patch and client driven tabletop exercises.

• Excellent written and communication skills are required.

• Candidates must have a flexible and creative work style with a goal of achieving excellence.

• Familiarity with smart buildings spaces: IoT devices, transmission pipeline, databases, data transformation, rudimentary software understanding.

• Good building domain expertise. Understand the IoT platform technology stack and how devices communicate to the cloud.

• Subject Matter expertise on the devices to integrate. Know how IoT devices work and represent data.

• Ability to identify data needs based on defined use case

• Familiarity with integrated facilities management operations.

• Experience conveying technical aspects to non-technical audiences.

Qualifications:

• Bachelor's degree from an accredited college, or equivalent experience/combined education, with 5 years or more of professional experience Building Automation Systems/IoT - Preferred

• Must have BMS or BAS experience

• ALC experience preferred

• Lighting controls system experience (Lutron, nLight, Enlighted)

• IoT device management and experience

• RCA experience

• Program Management

• Knowledge of relevant regulations and standards, including data privacy and security regulations.

• Excellent communication skills and availability to talk to executive levels through to frontline teams

• Strong PC literacy and proven ability to manage daily activities using various systems.

Critical Competencies for Success

• Adherence to Key Performance Indicators

• Implementation of Best Practices

KEY STAKEHOLDERS

• Client Technical POC's

• Engineering Managers

• Site Operations

• Vendors

Additional Information:

This position may require occasional travel to visit lab sites and attend industry conferences. IoT Operations SME (Subject Matter Expert) will report to Technical Services and will work closely with a team of BOS IoT Global Team, engineers, contractors, and lab personnel.

Estimated total compensation for this position: 120,000.00 - 150,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Client: Google - AMER

Job Profile: P3

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without employer sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

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