Assistant Facilities Manager

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

The Assistant Facilities Manager position serves as a critical systems administrator and operational coordinator for our distributed retail portfolio, ensuring seamless maintenance management and exceptional client service delivery. This role combines technical expertise in CMMS administration with hands-on facilities management, working remotely while maintaining strong client relationships and coordinating with maintenance technicians and third-party providers. You'll be responsible for maintaining the operational integrity of our maintenance management systems while driving continuous improvement in service delivery, KPI achievement, and customer satisfaction across multiple retail locations.

What your day-to-day will look like:

* Plan, schedule, coordinate and assign all frequency and work type maintenance activities using industry and client best practices for your assigned portfolio

* Oversee daily work order review and follow-up to ensure successful service delivery and optimal customer experience

* Manage vendor performance and coordinate all Preventative and Recurring Maintenance activities for assigned properties

* Serve as primary interface with clients and sites remotely, cultivating positive working relationships with client representatives and service providers

* Maintain overall integrity of the CMMS (Corrigo) system, supporting the account team and ensuring proper system configuration to meet internal and client objectives

* Develop and produce monthly, quarterly, annual, and ad-hoc account reporting including work order activity, scheduled maintenance, service level compliance, and incident reporting

* Communicate KPI and SLA requirements in a timely manner while partnering to identify service delivery improvements and cost savings opportunities

Required Qualifications:

* 3-4+ years of experience in facilities management with proven expertise managing CMMS/work order applications

* Proficiency in MS Office with advanced Excel spreadsheet skills and capability to customize administrative reports

* Superior customer service skills with strong orientation to provide exceptional client experience

* Demonstrated ability to maintain professionalism under stressful situations and manage work under time constraints

* Strong written, verbal and interpersonal communication skills with collaborative working style

* Ability to multitask effectively and work independently without direct supervision

* Willingness to participate in rotating on-call schedule for nights, weekends and holidays to handle emergency calls

Preferred Qualifications:

* Undergraduate degree or equivalent combination of education and experience

* Previous experience with Corrigo CMMS platform and vendor coaching capabilities

* Background in retail facilities management or distributed portfolio oversight

* Experience developing quality improvement practices and implementing response plans

* Knowledge of facility management KPIs and service level agreement management

* Familiarity with third-party contractor management and vendor coordination processes

* Understanding of preventative maintenance scheduling and recurring maintenance protocols

Location: On-site

Work Shift: Standard business hours

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without employer sponsorship.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.