Director of Advancement Technology - Pomona College

Serve as a strategic, security-minded partner to Advancement with strong focus on onboarding, offboarding, QA, and system reliability
• Act as a working manager- handling deployments, enhancements, documentation, and user training
• Translate business needs into technical requirements while managing vendors and campus IT partners
• Help operationalize processes around incident response, documentation, and change management

Another Source's client, Pomona College, is recruiting a Director of Advancement Technology to join their team in Claremont, CA. You will have the flexibility of working a hybrid schedule.

Here's a little bit about Pomona College and the position they are recruiting for:

Located near Los Angeles, California, Pomona College is widely regarded as one of the nation's premier liberal arts colleges. Established in 1887, Pomona College is known for small classes, a challenging curriculum, close relationships between students and faculty, and a range of student research and leadership opportunities. Pomona is a member of The Claremont Colleges.

About the role:

The Director of Advancement Technology serves as a strategic and mission-centric technology partner to Advancement, guiding the design, implementation, and stewardship of systems that support fundraising, engagement, and donor relations. The role operates in a highly collaborative and relationship-driven environment, requiring a leader who works effectively across teams, builds trust with users and stakeholders, and champions scalable and sustainable solutions and shared services that strengthen operational effectiveness, user experience, and data integrity. The Director proactively ensures that the Advancement technology ecosystem remains reliable, scalable, and aligned with divisional goals, while fostering a culture of service, continuous learning, and accountability.

The expected annual salary range: $122,573 - $125,000

How you can expect to spend your time:

Technology Ecosystem Leadership

• Provide strategic leadership for the Advancement technology environment, ensuring Salesforce, Marketing Cloud, OnBase, Gearset, OwnData, and integrated platforms operate reliably and support Advancement's operational goals.
• Evaluate emerging technologies and vendor enhancements for alignment with divisional strategy, data integrity standards, and long-term scalability.
• Maintain an inventory of Advancement technologies and monitor contract terms and budgetary impacts.

Release, Deployment, and Quality Assurance Governance

• Oversee release management for all Advancement systems, including impact assessment, coordination of user acceptance testing, and communication of changes to stakeholders.
• Manage deployment and change control processes using Gearset or similar tools, ensuring all updates follow structured QA practices and are documented for reproducibility.
• Maintain a sustainable sandbox, regression testing, and data integrity strategy across systems.

System Administration, Configuration, and User Support

• Administer, configure, and document Advancement systems, including data structures, workflows, integrations, permissions, and authentication.
• Monitor system performance and coordinate issue resolution with vendors and campus ITS.
• Provide user support and troubleshoot complex system issues, ensuring timely and accurate resolution.
• Oversee technology onboarding and offboarding processes, ensuring appropriate system access, documentation, and training in coordination with campus ITS.

Incident Response, Continuity Planning, and System Reliability

• Lead incident response and system continuity processes, including triage, escalation, coordination with vendors and ITS, communication to stakeholders, and documentation.
• Analyze incident resolutions to reduce repetition of issues and refine mitigation strategies.
• Maintain and refine emergency and continuity protocols to ensure readiness and consistent execution.

Project Management and Business Analysis

• Create, lead, test, and implement multi-phase technology projects and end-to-end implementation plans from initiation through deployment, including discovery, scope definition, requirements gathering, timelines, documentation, testing, deployment, and communication to various users and levels of stakeholders.
• Analyze business processes and user needs to design effective technology solutions and recommend improvements to workflows and system change management practices.
• Develop and maintain project, change management, and system process documentation such as charters, requirements, user stories, decision logs, and testing plans, among others.
• Assist project sponsors in identifying budget, scope, requirements, and constraints that would inform and/or impact project completion, working collaboratively with the College's ITS Technology Solutions Group and other stakeholders as assigned.

Training, Documentation, and User Adoption

• In partnership with Advancement Services staff, develop and deliver training, documentation, knowledge resources, and communication materials to support effective adoption of Advancement systems and related updates.
• Promote user self-sufficiency through clear documentation, training guides, and best-practice recommendations.

Leadership and Collaboration

• Supervise and mentor the Advancement Technology Systems Analyst and support additional temporary or contract staff as needed.
• Cultivate a collaborative, service-oriented, and learning-oriented environment aligned with Advancement's values and goals.

Other Duties:

• Keep current on emergent technology and Advancement systems trends and capabilities; attend training and conferences as requested in order to maintain technical expertise.
• As needed, participate in the assessment, evaluation and selection of vendor products.
• Perform other duties as assigned.

What we would like to see from you:

• Bachelor's degree required, preferably in management of information technology systems, computer science or business administration.
• Three years of project management and business process redesign experience, preferably related to Advancement-related systems within higher education.
• Advanced business analysis and technical skills, strong interpersonal and communication skills, both oral and written.
• Ability to work independently and direct a project team as well as the ability to lead and direct effective meetings and work sessions. Must have a comprehensive understanding of complex relationships and possess an ability to demonstrate influence within such an environment.
• Define and prioritize realistic and specific goals and objectives, perform multiple projects and tasks; meet deadlines, timelines and schedules; proactively triage and solve problems; respond to others in a timely manner; and work both independently and as a collaborative member of the College with a high standard of integrity and ethics in support of the Advancement's strategic vision and the department's annual goals.
• Working knowledge of report design methodology and continuous process improvement.
• Handle all activities and highly confidential information with patience, discretion, good judgment, courtesy, tact and sensitivity while working with colleagues from a diverse range of backgrounds and professional experiences.
• Demonstrated ability to communicate complex technical topics clearly and effectively to both technical and non-technical users.
• Proven skill in developing documentation including business requirements, process maps, testing plans, training materials, and release notes.
• Ability to manage incident response activities including triage, vendor escalation, documentation, and communication.
• Ability to manage user access provisioning, deprovisioning, and permission audits across integrated systems.
• Experience with deployment and release management tools such as Gearset.
• Experience with data integrity, backup, and sandbox management tools such as OwnData.
• Familiarity with API-based integrations, Advancement CRM environments, online giving systems, financial systems (Workday), and other higher education fundraising systems.

Preferred Qualifications:

• Master's degree in business administration, management of information technology systems or project management strongly preferred.
• Project Management Professional (PMP), ProSci Change Management, Salesforce, and other technology system certifications strongly preferred.
• Experience administering or configuring Salesforce; Marketing Cloud experience strongly preferred.

This job description defines the essential job duties of this position. The College expects that employees hired for this position can perform the essential functions of this job without imposing risk of substantial harm to the health or safety of themselves or others. It may also include marginal functions, generally defined within Title I of the Americans with Disabilities Act (ADA) and the Occupational Safety and Health Administration (OSHA).

Another Source works with their clients, on a retained project basis. We are committed to building inclusive candidate pools as we partner with hiring teams. As you read through the job posting and review the list of qualifications (required and/or preferred), please do not self-select out if you feel you do not meet every qualification. No one is 100% qualified. We encourage you to apply and share your story with us.

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