Business Systems Analyst III

Overview

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Navy Federal is seeking a highly skilled and experienced Business System Analyst III / Product/ Experience Owner to join our dynamic team. In this role, you will operate as a key partner within or supporting the Agile Release Train (ART), contributing directly to product strategy, roadmap execution, and continuous delivery of value for our Commercial Lending technology platforms. You will work closely with Product Owners, Release Train Engineers, business stakeholders, and technical teams to ensure business needs are clearly understood, documented, prioritized, and translated into business and technical user stories/use cases.

This role blends systems expertise with product-oriented thinking, advancing platform capabilities, and driving outcomes that enhance our commercial lending and business membership experience. You will play a crucial role in translating business objectives into actionable technical solutions, ensuring that our systems effectively support and elevate our business operations.

Responsibilities

• Support product vision and longterm roadmap development by identifying business needs, capability gaps, and enhancement opportunities.
• Partner with business product managers and technical resources to refine features, maintain a healthy backlog, and ensure alignment with ART and organizational priorities.
• Use elicitation and storytelling techniques to understand desired functional requirements from business leaders.
• Develop and/or identify use-cases (user-stories) to support technical work aligned to desired business outcomes.
• Analyze, define and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and output.
• Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results.
• Execute a wide range of analysis [e.g. gap, root cause, cost savings, time savings (efficiency gains)] and others essential to support business and technical objectives.
• Collaborate with internal teams to plan, coordinate and execute product changes, updates and releases within time and resource constraints.
• Develop artifacts and/or deliverables to help facilitate common understanding of technically complex subjects.
• Develop high-level epics and/or features to identify key objectives aligned with desired business outcomes.
• Lead the development and refinement of features into product backlog items within Azure Dev Ops.
• Collaborate with project leaders to schedule and lead assigned tasks to support project progress.
• Communicate regularly with leaders on professional responsibilities, tasks, blockers, and risks.
• Provide formal/informal training maximizing opportunities for technical skill set development.
• Research emerging technologies and recommend solutions that align with business goals.
• Proactively identify gaps and corresponding solutions within team processes.
• Produce artifacts and/or deliverables as required to support project progress.
• Identify key metrics or data to support business and/or technical objectives.
• Demonstrate critical thinking and problem-solving abilities.
• Perform other duties as assigned.

Qualifications

• Highly experienced as a Product /Experience Owner, operating within or supporting an Agile Release Train (ART).
• Highly experienced as a systems or business analysts' role, preferably within a financial institution.
• Experience in Azure Dev Ops (ADO) or similar platforms for documenting and communicating project responsibilities, assigning tasks, and managing backlogs.
• Experience in developing dashboards, queries and additional platform functionality to optimize workflow and reporting on platforms such as Jira, ADO or Power BI.
• Strong understanding of commercial lending processes (origination, servicing, compliance) at a financial institution.
• Experience in participating and/or leading agile ceremonies and additional project meetings to drive progress.
• Bachelor's Degree in a related field, or the equivalent combination of training, education and experience.
• Experience in Independently leading large projects/initiatives with minimal leadership oversight.
• Experience with Agile methodologies (Scrum, SAFe) and project management tools.
• Experience in leading, guiding and coaching professional staff.
• Experience with M365 environment and associated products.

Hours: Monday - Friday, 8:00AM - 4:30PM EST

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602 | 9999 Willow Creek Road San Diego, CA 92131

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