Enterprise Ambassador

Enterprise Ambassador (Part-Time) - JLL

Schedule: Part-Time Position

* Wednesday: 10:30 AM - 3:00 PM

* Thursday: 6:30 AM - 3:00 PM
* Friday: 6:30 AM - 3:00 PM

What this job involves: As an Enterprise Ambassador at JLL, you will provide administrative, receptionist, and concierge support duties in accordance with JLL policies and procedures while keeping with client and Site Facility Manager requirements to assist in achieving Key Performance Indicators and operational targets for the site. This part-time role requires you to perform duties with integrity and diligence in a professional manner while serving as the face of JLL and the client organization. You'll proactively develop and maintain client relationships ensuring expected service levels are achieved while delivering exceptional quality of service that reflects JLL's commitment to outstanding workplace experiences and comprehensive facility support services.

What your day-to-day will look like:

Client Relationships and Service Excellence:

* Proactively develop and maintain client relationships ensuring expected service levels are achieved consistently

* Comply with all requirements of Client contract while meeting or exceeding Key Performance Indicators

* Deliver exceptional quality of service as reflected by client feedback and performance metrics

* Enhance client experiences by providing exceptional customer service and professional hospitality

* Act as ambassador for JLL by behaving consistently with cultural and ethical requirements

Reception and Visitor Management:

* Manage sign-in process for vendors and visitors with professionalism and hospitality standards

* Receive, inform, and guide visitors including coordination with Client employees for seamless entry experience

* Handle incoming and outgoing calls including distribution of messages with accuracy and professionalism

* Track all badges distributed for both vendors and employees while maintaining security protocols

* Maintain front office and reception area clean and presentable at all times for optimal first impressions

Administrative Support and Coordination:

* Provide high-level administrative support to employees including way-finding and amenities within building

* Offer information about neighborhood amenities and organizational resources for comprehensive support

* Maintain conference room booking schedules to maximize efficient use of space and optimize facility utilization

* Maintain all contact lists including suppliers and contractors for comprehensive vendor management

* Provide assistance in general administrative activities and other duties as assigned by Facilities Management team

* Handle travel requests and booking arrangements when required for employee support

Facility Operations Support:

* Support day-to-day delivery of services onsite in accordance with all agreed policies, procedures, and contract scope

* Assist with mailroom functions and perform associated activities including management of mail service and courier contractors

* Support delivery of site amenities and programs as directed including reception, janitorial, mail and courier services

* Coordinate and manage special requests for workplace services that are outside routine services provided

* Participate as key team member in responses to emergency situations with appropriate protocols

Financial Management and Cost Control:

* Seek ways to constantly reduce costs and improve operational standards for enhanced efficiency

* Ensure compliance within delegated financial and contractual authorities while maintaining service quality

* Support cost-effective operations through efficient resource management and vendor coordination

Leadership and Teamwork:

* Actively support environment of teamwork, cooperation, performance excellence, and personal success

* Participate in individual performance management program and personal development planning process

* Participate in company activities and contribute to positive workplace culture

* Support moves, reconfigurations, events, safety, or sustainability practices as needed

Required Qualifications:

Communication and Interpersonal Skills: * Excellent communicator with strong verbal and written communication abilities

* Professional demeanor with capability to interact effectively with all levels of organization

* Customer service orientation with focus on hospitality and client satisfaction

Personal Attributes: * Organized with strong attention to detail for comprehensive administrative support

* Problem-solver with ability to handle multiple tasks and priorities effectively

* Self-motivated, confident, energetic, and flexible for dynamic workplace environment

* Ability to work independently with little supervision while maintaining high performance standards

Physical Requirements: * Able to adequately perform required job functions including ability to lift, bend, and move

* Capability to perform job tasks in safe and approved manner

* Physical stamina to work varied shift schedule including early morning hours

Professional Skills: * Strong organizational skills with ability to manage multiple priorities simultaneously

* Proficiency with standard office equipment and basic computer applications

* Understanding of professional office protocols and visitor management procedures

Preferred Qualifications:

* Previous experience in reception, administrative support, or customer service roles

* Familiarity with facility management operations and workplace services

* Experience with visitor management systems and conference room booking platforms

* Background in hospitality or corporate services environment

Location: St. Paul, MN

Employment Type: Part-Time (22.5 hours per week)