Technical Support Specialist

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

The Technical Support Specialist provides expert-level technical assistance to JLL's Global Response & Operations Center (GROC), ensuring the seamless operation of critical security and safety systems. This role focuses on maintaining, troubleshooting, and optimizing access control systems, video management platforms, fire alarm systems, and communication networks that protect JLL's global portfolio. You will serve as the technical bridge between clients, vendors, and internal teams, delivering rapid resolution of system issues while maintaining the highest service standards. This position offers the opportunity to work with cutting-edge security technology while directly contributing to the safety and security of millions of square feet of commercial real estate worldwide.

What your day-to-day will look like:

* Respond promptly to client service requests and resolve technical issues across multiple security platforms

* Participate in scheduled on-call rotations to provide 24/7 technical support coverage

* Perform system administration tasks including software upgrades, patching, and change management

* Coordinate repair activities with contracted vendors, IT support teams, and networking specialists

* Monitor and maintain operational effectiveness across all assigned systems to meet service level agreements

* Process and complete work orders while maintaining accurate records in the Computer Aided Dispatch (CAD) platform

* Facilitate collaboration between system owners, vendors, and IT resources to ensure efficient problem resolution

Required Qualifications:

* Associate or bachelor's degree in computer science, information technology, or related technical field

* Minimum three years of experience in security systems, emergency operations center, or information technology

* Strong technical background in access control systems with working knowledge of video surveillance and IP networking

* Proficiency with Microsoft Office Suite, SharePoint, and enterprise communication platforms

* Valid driver's license and ability to travel to client sites as needed

* Demonstrated ability to work effectively under pressure and in emergency situations

* Strong organizational and multitasking abilities with proven self-management skills

Preferred Qualifications:

* Working knowledge of security platforms including video management systems, intercom/SIP systems, and visitor management

* Experience with Honeywell and Siemens fire protection systems

* Familiarity with C-Cure 9000, Milestone, Everbridge Mass Notification, and situational awareness programs

* Completion of vendor-specific certification courses and ongoing technical training

* Experience in emergency operations or critical infrastructure environments

* Strong research skills using manufacturer documentation and technical resources

Location: Onsite

Work Shift:Swing Shift (Includes on-call rotation responsibilities)

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view ourSupplemental Privacy Statement which describes your rights and disclosures about your personal information.If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.