Operations Lead (Keyholder), Flagship Store NYC (SoHo)

New Era Cap, LLC. is an international lifestyle brand headquartered in Buffalo, NY with an authentic sports heritage that dates back over 100 years. Best known for being the official on-field cap for MLB, official sideline cap for NFL, and official on-court cap for NBA, New Era Cap is the brand of choice not only for its headwear collection, but also for its accessories and apparel lines for men, women and youth. The brand is worn as a symbol of self-expression by athletes, artists and some of the most interesting people around the globe. New Era Cap encourages people to truly express their personal style and individuality through its products.

Since 1920, this family-owned business has hired employees who are masters of their craft. We are innovators, architects of culture, experts, and forward thinkers. We demand excellence because we pride ourselves on the quality of our products and the authenticity of our brand.

Apply to join New Era's team!

At New Era, our stores are more than just places to shop - they're cultural hubs where creativity, style, and community come together.

As the full-time Operations Lead at New Era's soon-to-open NYC Flagship Store in SoHo, you will ensure the back-end of the store operates seamlessly, from inventory process to security protocols, so the team can focus on delivering an exceptional customer experience. In this role, you'll be the go-to expert for operations, balancing keyholder responsibilities with a focus on maintaining the operational excellence that defines New Era.

Responsibilities

• Store Operations:
  • Oversee daily operational tasks, including shipping and receiving, inventory management, and stockroom organization
  • Execute store opening and closing procedures, including activating/deactivating alarms and performing end-of-day cash reconciliation
  • Perform regular store maintenance tasks, such as sweeping, vacuuming, emptying trash, and cleaning, to maintain a welcoming store environment
  • Maintain productivity and performance expectations as outlined by store leadership
  • Support in-store initiatives related to brand activations, community events, and high-traffic retail operations
• Inventory & Stockroom Support:
  • Lead inventory counts and assist in replenishment to maintain accurate stock levels and prevent shrink
  • Ensure stockroom is organized and accessible, supporting efficient restocking and product location
  • Assist with merchandising updates, product launches and floor set execution
• Team & Store Support
  • Assist the leadership team in maintaining a clean, safe, and organized store environment by delegating and performing maintenance tasks as needed
  • Provide guidance to team members to ensure adherence to operational standards
  • Collaborate with store leadership to align operational priorities with the store's sales goals and customer needs
• Compliance & Policy Adherence:
  • Follow all company policies, procedures, and operational standards
  • Maintain compliance with New Era Cap timekeeping, attendance, and scheduling policies
  • Adhere to loss prevention, safety and security guidelines
• Works collaboratively with the store team and may step in to support other functions and areas of the store as needed to meet customer and operational needs
• Keep all sensitive matters confidential
• Other duties as assigned

Knowledge, Skills and Abilities

• Operational Expertise:
  • Strong understanding of inventory management, shipping/receiving processes, and loss prevention protocols
  • Experience with cash handling, including end-of-day reconciliation and maintaining cash flow accuracy
• Leadership Skills:
  • Ability to lead and train team members on operational processes and ensure consistent execution
  • Effective communicator who can collaborate with leadership and team members to address operational needs
• Physical & Organizational Abilities:
  • Comfortable performing physical tasks, including climbing ladders, walking up and down stairs, bending, squatting, kneeling and lifting of carrying up to 50 lbs
  • Ability to stand and move throughout the store for extended periods of time
  • Ability to safely operate store equipment, including Heat Seal, Hat Blocking Machine and pallet jacks
  • Strong organizational skills with attention to detail and the ability to prioritize tasks effectively
• Teamwork & Flexibility:
  • A collaborative mindset, with the ability to work closely with the Store Manager and team members to achieve goals
  • Willingness to take on a variety of tasks and adapt in a fast-paced retail environment.
  • Support a respectful, inclusive, and collaborative work environment

Education and Experience

• A minimum of four (4) years of retail operations supervisor experience with previous keyholder experience preferred
• Familiarity with inventory systems and operational protocols
• Availability to work flexible hours, including weekends and holidays
• Upon opening on March 16, 2026, the retail store will operate Monday through Saturday from 10:00 a.m. to 8:00 p.m., and Sunday from 11:00 a.m. to 7:00 p.m. Please note that store hours may be adjusted based on business needs, including customer demand and in-store events

Travel Requirement

• The location for this position is 100% on-site in New York, NY
• 0% to 5%; domestic and/or global

The hourly rate for this posted position is $22.00 per hour and pertains to candidates located in New York City. Actual compensation will fall within this range and is determined by a wide array of factors including but not limited to skill set, education, essential job duties and requirements, and necessary experience.

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