New 
Desktop Engineer (Jr.)
 Quadrant, Inc. | |
 United States, Maryland, Bethesda | |
 Feb 18, 2026 | |
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Desktop Engineer (Jr.) Bethesda, MD Pay From: $75,000 per year MUST: Desktop Engineer (Jr.) Public Trust Clearance Working knowledge of Windows 11 desktop operating systems as well as hands-on experience supporting Windows desktops, laptops, and peripherals. Basic understanding of desktop hardware components, peripherals, and printers Familiar with Windows infrastructure/networking concepts (Active Directory, DNS, and DHCP) Understand endpoint security fundamentals, such as antivirus software, encryption, and Group Policy concepts 3 years of experience in desktop or technical support in an enterprise or corporate environment Exposure to macOS support. Familiarity with mobile device management (MDM) solutions. Basic knowledge of Windows Server environments. Prior experience supporting Federal or NIH/HHS environments. CompTIA A+, Network+, or Security+ B.S. in Computer Science or related field with 2 years of relevant experience DUTIES: Tier 1 and Tier 2 desktop support Assist in building, configuring, and maintaining Windows 11 desktop images according to established standards and best practices. Provide support for workstations, laptops, printers, and peripherals in a Windows networked environment. Perform software testing and validation for new or upgraded applications prior to deployment. Troubleshoot and resolve desktop and application issues, escalating complex problems to senior engineers as needed. Follow documented procedures to assist with application installations, upgrades, and patches. Maintain technical documentation, including system configurations and troubleshooting steps. Assist with Active Directory tasks, including user and computer account management and group membership updates. Support workstation security configurations, including encryption, antivirus, firewall settings, and patching. Virtualization support activities and assist with technology evaluations as assigned. Maintain service tickets in Service Now, adding information regarding incident details and closing resolved tickets. Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. | |