Senior Manager, Supply Chain Management (Virtual, US)

Role overview

The Senior Manager, Supply Chain Management position works in conjunction with Account Management, Operations, Sales to manage the partnership with one or more global mega client accounts that form part of Sirva's corporate client portfolio. For their allocated client account(s), the Senior Manager, Supply Chain Management is accountable for driving excellence in supplier performance across all service lines that Sirva is engaged to manage globally. This role reports into the Director, Supply Chain Management. The Supply Chain Management team is responsible for supporting Account Management and Operations with coordinating and managing the provision of high-quality customer-oriented products and services delivered by the Sirva global supply chain. The Supply Chain Management team is also responsible for offering policy, product or service tailoring recommendations to the client and Client Services and for providing client training. A core part of the role is to drive supply chain performance across all service lines, to ensure supplier compliance and customer satisfaction. The latter includes developing and implementing cohesive and consistent supply chain management strategies across all regions and working to deliver new and innovative supply chain products and services to the Sirva business and its corporate client base. in developing and delivering upon the supply chain strategies for their allocated accounts.

This role supports a large global client engagement.

% of time

(must total to 100%)

Description of Duty

40%

People Management

• Oversee management of the Client Network Managers, Supplier Network Managers, involving daily engagement with team members as well as both internal and external stakeholders on supply chain related matters.

40%

Client Support

• Act as the principal supply chain point of accountability for one or more global mega client account(s) and develop strong relationships with mobility contacts and SIRVA personnel working on the account(s).

• For allocated client account(s), foster a sound understanding of company culture, internal service teams and key issues as well as supply chain related contractual obligations.

• Understand, support and participate in delivering Client Service strategic growth plan(s) for allocated corporate client account(s).

• Compile and develop tailored supply chain reporting aligned to the agreed strategic plan(s), including but not limited to the following: client dedicated network performance and spend; client network trends; client specific initiatives and projects; client specific market analysis / newsletters; SIRVA products / services and sourcing updates.

• Support the respective implementation and service delivery teams during initial implementation for dedicated account(s) as well as any future client project implementations.

• Develop client specific best practice tools for client dedicated network to drive global consistency in service delivery and to support continuous improvement.

• Consultatively and proactively work on initiatives and projects related to allocated client account(s), including: cost savings; supplier innovations and value-add; client specific supplier communications e.g. related to client developments; client specific supplier trainings on client culture, needs, policies and procedures; client and / or Client Services presentations and trainings (related to client dedicated suppliers).

• Prepare supply chain input for allocated client(s)' recurring client reviews and participate in and present during such reviews, as desired by Client Services.

• Provide support for RFPs, RFIs, and re-bids for allocated client account(s).

20%

Supplier Management

• Partner with appropriate internal resources, in particular Global Supplier Networks to recommend recognition, probation and supplier termination where necessary and in case of the latter to ensure effective new supplier set-up.

• Support price negotiations and contracting with key suppliers across service lines.

• Develop supplier performance reports cards and prepare and present annual, bi-annual or quarterly supplier reviews for key suppliers.

• Work closely with Global and Regional Network Managers to manage / optimise supplier performance, providing input and / or participating in supplier performance calls, as appropriate.

• In conjunction with the Client Service Director(s) / client(s), develop and implement client specific supply chain strategy with a view to ensuring full utilisation of contracted services, optimising / up-selling products and services, driving cost savings and innovation and achieving agreed supplier service level agreement goals.

• Support Client Services' team members with supplier issues / escalations on all service lines that SIRVA is engaged to manage and offer creative solutions or recommendations on process changes or preventative actions to prevent SLA breaches

Qualifications and preferred skills (Qualifications, Skills, Education or Certification Requirements, etc.)

• University / college degree or equivalent work experience

• Advanced ability in Excel, Word, and PowerPoint

• Native/fluent level of English

• Minimum combined five years' in mobility industry or similar customer service role with an understanding of escalation management and high touch customer focus

• Two years in mobility industry supplier management or procurement

• Account management / client relationship management

• People Management experience

• You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation

Preferred:

• University / college degree in business, communications, Human Resources or a related field

• CIPS or other supply chain management certification(s)

• Additional language skills

• Experience of developing, implementing and executing strategic plans.
• Experience living abroad or working with different cultures