New 
ServiceNow Administrator
 Quadrant, Inc. | |
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 Feb 23, 2026 | |
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ServiceNow Administrator Remote Pay from: $110,000+/yr MUST : Experience Senior ServiceNow Administrator Active DoW Secret clearance and/or eligible for High level Public Trust 4+ years of ServiceNow administration experience Familiarity with integrations and troubleshooting external system connections Experience managing users, roles, permissions, and catalog configuration Strong experience supporting ITSM and/or CSM modules Experience with ServiceNow Now Assist / AI capabilities is a plus Experience supporting new ServiceNow implementations is a plus Excellent communication skills both written and verbal Highly analytical with strong problem-solving skills ServiceNow Certified System Administrator (CSA) required Bachelor's degree or 4 additional years of experience DUTIES: The ideal Senior Administrator will support Government customer with ServiceNow Customer Service Management (CSM) implementation to support a 24/7 contact center Perform day-to-day administration of the ServiceNow platform, including users, groups, roles, and role-based access control (RBAC) Configure forms, fields, views, notifications, and basic workflows Manage service catalog items, knowledge base articles, and self-service portal functionality Support configuration and maintenance of ITSM and/or CSM modules Support operations and maintenance of scoped ServiceNow applications Provide Tier 2/3 support for platform issues and coordinate with developers when needed Monitor system performance, identify issues, and implement configuration-level improvements Maintain data quality, assignment groups, and routing rules Stay current with ServiceNow releases and platform capabilities Document configuration standards and administrative procedures Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. "Healthcare benefits are offered to all eligible employees according to compliance mandated by the Affordable Care Act". | |