Senior Workplace Ambassador

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

The Senior Workplace Ambassador is responsible for delivering exceptional client experience daily through enhanced engagement, proactive communication, and high-touch service within a select portfolio of properties. This client-facing role serves as the on-site Experience Services contact for client employee inquiries, issues, and feedback, with the primary goal of positively impacting the care and comfort of employees and guests. You'll equip and inspire a team of Ambassadors to consistently deliver superior customer service while fostering a positive work culture and strong team dynamic. The position combines passion for hospitality-focused service, brilliant people skills, and enthusiasm for creating frictionless workplace environments through meaningful relationships, operational excellence, and continuous improvement.

Your day-to-day tasks will include:

• Serving as the primary on-site Experience Services contact for client employee inquiries, troubleshooting issues, and gathering feedback to ensure care and comfort of employees and guests
• Leading and inspiring a team of Ambassadors through onboarding, timekeeping, delegating, scheduling, coaching, and teambuilding to consistently deliver high-touch customer service
• Conducting routine walkthroughs and assessments of workspace and soft services delivery to ensure compliance with service level agreements, policies, and performance metrics
• Building meaningful, lasting relationships with client employees and guests for intuitive service delivery, anticipating needs and exceeding expectations through visible engagement
• Partnering with soft services providers (food services, mailroom, etc.) to establish and reinforce expectations of service excellence and create value for the client
• Recognizing opportunities in the workplace experience and creating programming to reduce friction for clients' employees while supporting data collection and analysis
• Making empowered operational adjustments, developing and documenting standard operating procedures, and briefing leadership on key local developments and client workplace strategy execution

Physical Demands and Work Environment:

• Ability to be visibly engaged and maintain a strong on-site presence throughout the workplace
• Capability to conduct routine walkthroughs and assessments of multiple workspace areas
• Flexibility to assist with client events, catering, and serve as training center concierge for internal/external events as needed
• Ability to quickly adapt to new devices, technology, and applications in a dynamic work environment
• Capability to work collaboratively within integrated account teams across all workstreams

Required Qualifications:

• Bachelor's degree or equivalent experience
• 5+ years of prior relevant experience in hospitality, facility/property management, building operations, and/or commercial real estate knowledge
• Proven leadership experience including onboarding, coaching, scheduling, and team management responsibilities
• Proficient in Microsoft Office Suite including Teams, Excel, PowerPoint, Word, OneNote, and Outlook
• Brilliant people skills with ability to build meaningful, lasting relationships with diverse stakeholders
• Strong communication skills, both written and verbal, to engage effectively with clients, employees, and service partners
• Demonstrated ability to deliver high-touch customer service in a client-facing environment

Preferred Qualifications:

• Experience managing service level agreements and performance metrics in workplace or hospitality settings
• Background in work order management systems and administrative support functions
• Familiarity with soft services delivery including food services, mailroom, and vendor relationship management
• Experience with data collection, analysis, and reporting to align with organizational goals and objectives
• Knowledge of business intelligence tools and best practices development for service delivery efficiencies
• Experience identifying and mitigating operational risks related to privacy, security, and business continuity
• Background in continuous improvement methodologies and process re-engineering initiatives

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view ourSupplemental Privacy Statement which describes your rights and disclosures about your personal information.If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.