Manager of Virtualization

BrightSpring Health Services

A Manager of Virtualization oversees the design, implementation, and maintenance of virtualized application and desktop environments, utilizing Citrix Virtual Apps and Desktops (CVAD) and NetScaler/Gateway. They manage technical teams, ensure high availability, security, and performance optimization. This role acts as a final escalation point for technical issues and manages vendor relationships.

Infrastructure Management: Design, install, configure, and maintain Citrix Virtual Apps and Desktops (CVAD) sites, NetScaler load-balancing, Delivery Controllers, StoreFront, and licensing servers.
• Operational Leadership: Manage a team of engineers, including conducting performance reviews, fostering professional development, and mentoring.
• Performance & Security: Proactively monitor system performance, perform capacity planning, and ensure compliance with security policies and patching schedules.
• Support & Troubleshooting: Serve as the final escalation point for complex technical issues, conducting root cause analysis, and resolving problems related to Citrix, Windows Server, and virtualization (VMware/Hyper-V).
• Optimization & Automation: Drive the adoption of automation tools (e.g., PowerShell, Citrix Orchestration) to streamline routine operational tasks.
• Vendor & Project Management: Manage vendor contracts, evaluate new technology (LTSRs, Cloud Services), and oversee upgrades or new implementations.

• Bachelor's degree in Computer Science, Information Systems or related field or equivalent work experience.
• Several years of experience in managing enterprise-level Citrix environments, often requiring experience as a senior administrator.
• Experience managing multiple projects at the same time.
• Preferred: Relevant certifications (e.g., Citrix Certified Professional/Expert - Virtualization or Networking)
• Strong leadership, communication, and problem-solving skills, with the ability to manage teams in a fast-paced environment.
• Enterprise Infrastructure systems
• Travel occassionally up to 20%