Workplace Ambassador

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Workplace Ambassador-JLL

As a Workplace Ambassador at JLL, you'll be the embodiment of hospitality-driven excellence, creating workplace experiences that will be long remembered by employees, guests, and visitors alike. This role seamlessly blends the warmth of reception services with the proactive support of workplace operations, ensuring every touchpoint-from arrival through departure-reflects our commitment to superior service. We're collectively shaping a brighter way for our clients by delivering experiences that go beyond expectations. You'll serve as a trusted partner to Workplace, Facilities, and service teams, maintaining environments that are welcoming, organized, and efficient. Your ability to anticipate needs, respond with grace under pressure, and deliver consistent service across multiple responsibilities will define the daily experience for everyone in the building.

* Greet and assist employees, visitors, and guests in a warm, professional, and timely manner

* Manage the check-in, security badging, and wayfinding process in accordance with site protocols

* Maintain a polished presence at the front desk and ensure the reception area remains clean, organized, and presentable

* Respond to and direct incoming calls, emails, messages, and general inquiries

* Provide scheduled and ad-hoc coverage for reception team members during breaks or approved time off

* Conduct regular walkthroughs of assigned floors, ensuring all workplace areas are stocked, orderly, and aligned with service standards

* Restock supplies including pantry items, snacks, copier stations, and general materials

* Support light room resets to prepare meeting and conference spaces for upcoming use

* Submit work orders and communicate maintenance, cleaning, or technical issues to the appropriate teams

* Assist with routine operational tasks to ensure consistent daily service delivery across the site

* Organize and distribute incoming packages and mail in a timely and accurate manner

* Create shipping labels and assist with outgoing mail and courier coordination

* Maintain organized package storage areas and ensure proper tracking procedures are followed

* Partner closely with the Mailroom Supervisor to support daily operations and service standards

* Anticipate needs and proactively offer solutions to employees and guests

* Communicate clearly and professionally through verbal and written channels

* Follow established standards of service and contribute to a positive, hospitality-focused workplace culture

* Support meeting and event needs as directed

* Highschool Diploma or equivalent

* 1-2 years of experience in hospitality, customer service, workplace services, or office support

* Demonstrated ability to engage with employees and guests in a friendly, confident, and professional manner

* Strong organizational and multitasking skills with the ability to manage shifting daily priorities

* Ability to lift 15-30 lbs for routine stocking and support tasks

* Experience in admin roles

* Working knowledge of Microsoft Office Suite and basic workplace systems

* Background in hospitality or front-of-house operations within professional office settings

Schedule: M-F

Location: New York,NY

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view ourSupplemental Privacy Statement which describes your rights and disclosures about your personal information.If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.