New 
SiteScope SME
 Quadrant, Inc. | |
 United States, Maryland, Bethesda | |
 Mar 18, 2026 | |
|
SiteScope SME Bethesda, MD Pay From: $130,000 per year Must: Experienced SiteScope SME Ability to obtain Public Trust Tier 2 5+ years of experience as a SiteScope administrator or subject matter expert. Expert-level knowledge of SiteScope configuration, troubleshooting, and optimization Experience with monitoring platform maintenance and incident response Strong understanding of ITIL processes, particularly Change Management and Incident Management. Knowledge of PowerShell scripting Familiarity with integration to ServiceNow (SNOW) and xMatters or similar notification tools for alerting Understanding of High Availability (HA) and Disaster Recovery (DR) concepts to support redundancy Knowledge of reporting and dashboard capabilities Excellent communication skills and ability to collaborate effectively with stakeholders Familiarity with related monitoring tools such as SCOM and SL1 Bachelor's degree in Computer Science, Information Technology, or related field Duties: Ensure timely processing of upgrades, patches, and configuration changes for SiteScope Propose and implement enhancements to optimize monitoring capabilities Collaborate with stakeholders to gather requirements and develop technical solutions Monitor SiteScope alerts and respond to incidents within defined SLAs Investigate and troubleshoot issues, working with vendors as needed to resolve complex problems Maintain the central event console to prevent false alarms and ensure efficient operation Maintain and update SiteScope configurations in alignment with customer needs Develop and maintain documentation related to SiteScope operation and configuration changes Ensure compliance with CIT change management processes for all SiteScope-related activities Integrate new tools into the SiteScope environment as approved by the Government Process monitoring service requests (SRs) related to SiteScope configuration and optimization Work closely with internal IT departments and stakeholders to address monitoring requirements Provide expertise and recommendations to support decision-making related to SiteScope usage and configuration Provide training and support to technicians and end users on SiteScope functionality and best practices Share knowledge and expertise with team members to enhance overall monitoring capabilities May require sitting/standing for extended periods and performing tasks involving bending, stooping, and reaching May require lifting and carrying heavy equipment Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. "Healthcare benefits are offered to all eligible employees according to compliance mandated by the Affordable Care Act". | |