Operations Manager

Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025!

Make your mark at the world's largest HVAC company

Daikin Applied is seeking a Learning Operations Manager to lead the day-to-day operations of our new Solutions & Technical Training Center, oversee our centralized classroom schedule, and own Daikin Learning reporting and learning communications. This role ensures operational excellence across facilities, schedules, systems, analytics, and stakeholder communications-keeping our learner experience seamless and our training engine running at scale. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!

Location: Plymouth, MN, Onsite

What you will do:

Training Center Operations & Logistics

• Owns the daily operations of the Solutions & Technical Training Center, ensuring classroom and lab readiness, safety compliance, equipment availability, and an exceptional on-site learner experience
• Establishes and enforces SOPs for facility access, EHS, room setup/tear-down, badging/visitor management, tool control, shipping/receiving, and asset inventory
• Manages facility calendars and vendor partners (A/V, facilities, calibration, catering, hospitality), including contracts, POs, and preventive maintenance schedules
• Oversees budget execution for center operations-materials, consumables, equipment lifecycle, and event logistics-tracking spend vs. plan and cost-per-learner
• Leads onsite operational support for flagship events (certification academies, product launches, summits), coordinating cross-functional resources to deliver on time and within budget

Scheduling, Systems & Reporting

• Owns the centralized ILT/VILT classroom schedule across programs, instructors, rooms, labs, kits, and virtual platforms-optimizing utilization and resolving conflicts
• Publishes a rolling 6-12 month training calendar; manages registration, prerequisites, waitlists, cancellations, and policy compliance to maximize attendance and seat-fill
• Administers the Daikin Learning ecosystem (LMS/LXP components): catalogs, courses, sessions, curricula, certifications, audiences, notifications, and data hygiene
• Designs and distributes learning dashboards and reports (enrollment, completions, NPS/CSAT, utilization, no-shows, instructor load, certification status, cost metrics) and turns insights into action
• Partners with IT/HRIS on integrations, releases, and issue triage (e.g., SSO, SCORM/xAPI tracking, data quality, privacy/compliance), maintaining system uptime and SLA response

Communications, Stakeholders & Strategic Oversight

• Owns the learning communications plan and editorial calendar-newsletters, program launches, release notes, promotional campaigns, FAQs, and executive updates-ensuring clear, consistent, brand-aligned messaging
• Develops learner-facing collateral and templates (joining instructions, prework, venue info, policy guides) to streamline the end-to-end learner journey
• Serves as operations point-of-contact for engineering, product, field service, sales enablement, HR, and vendors-aligning priorities, capacity, and timelines with business objectives
• Leads continuous improvement using qualitative and quantitative feedback; runs operational cadences, risk reviews, and post-mortems; implements changes that elevate quality and throughput
• Mentors coordinators/administrators and fosters a high-service culture-coaching on classroom management, systems proficiency, communications, and stakeholder management

What's in it for you:

• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

Minimum Qualifications:

• Bachelor's Degree (Business, Operations, Learning & Development) or equivalent experience
• 8+ years in learning operations, program/project management, training center/event operations, or related field
• Proven experience managing training centers or multi-venue operations, including facilities logistics, vendor management, budgets, and EHS practices
• Demonstrated success owning a centralized training schedule (ILT/VILT), resource allocation, and end-to-end delivery logistics
• Hands-on administration of LMS/LXP platforms (catalogs, sessions, certifications, audiences, notifications) and virtual delivery tools
• Ability to design and interpret learning metrics and dashboards; translate insights into operational improvements
• Excellent written and verbal communication skills for technical and non-technical audiences; strong stakeholder management
• Strong organizational and project management skills with attention to detail and competing priorities
• Up to 35% travel required for onsite training center support, events, and stakeholder engagement
• Ability to lift and transport training materials/equipment up to 35 lbs; frequent handling of manuals and supplies
• Work visa sponsorship is not available for this position

Preferred Qualifications:

• Certifications: PMP/CAPM, Prosci Change Management, ATD (CPTD/APTD), Lean Six Sigma (Green Belt)
• Experience launching and scaling a training center and/or complex program portfolio across ILT, VILT, and blended delivery
• Expertise with learning data standards (SCORM/xAPI), reporting/BI tools (Power BI, Tableau), and survey/NPS tools
• Proficiency with LMS/LXP platforms and related tools (e.g., Cornerstone, SuccessFactors, Docebo; MS Teams/Zoom; Articulate/Adobe for collateral)
• Demonstrated ability to build SOPs, SLAs, RACIs, and operational cadences; drive standardization and automation
• Prior collaboration with engineering, product, field service, and sales enablement to align training supply with business demand
• Experience managing budgets, procurement, and vendor contracts; familiarity with facilities operations and EHS controls
• Knowledge of HVAC domain and technical training environments is a plus

Benefits:

• Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:
• Multiple medical insurance plan options + dental and vision insurance
• 401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributions
• Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage
• Short term and long-term disability
• 3 weeks of paid time off for new employees + 11 company paid holidays
• Vacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrual
• Paid sick time in accordance of the federal, state and local law
• Paid parental leave and tuition reimbursement after 6 months of continuous service

The typical annual base salary for this position ranges from$90,000k - $148,800k and a bonus potential up to 10%. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.

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