General Manager, Crayola Experience

General Manager Crayola Experience, Orlando, FL

GENERAL SUMMARY:

The General Manager is responsible for overseeing all aspects of the facility operations at The Crayola Experience and the Crayola Store including financial performance, marketing, guest services & experience, maintenance, safety and security, local government, finance and community relations.

PRINCIPAL DUTIES & RESPONSIBILITIES:

• Responsible for the development of annual financial and operating business plans. Oversee individual managers to develop and deliver the annual operational budget.
• Partner with location Human Resource Generalist to lead, coach, develop, and retain Crayola Experience's management team with an emphasis on developing capacity in guest service, people leadership and operational excellence. Oversee overall attraction hiring, training and performance management SOPs for front line personnel.
• Oversee effective implementation of all established SOPs, including but not limited to emergency procedures, entertainment content excellence, cash controls, etc.
• Collaborate with national team to ensure consistent tone of voice and messaging, as well as scalable media planning and buying strategies, locally.
• Lead vendor selection and negotiation of business contracts with chosen vendors.
• Lead/support any design projects to redesign and implement upgrades to CE attractions.
• Serve as a key leader within the attractions management team (CE Corporate + location GMs) to identify, capture and share learning, best practices and opportunities for development.
• Participate in the Manager of the Day rotation and assumes overall management responsibility across all department in that role
• Serves as the primary local liaison with local City/County, Chamber of Commerce and key community leadership organizations. Actively networks with local businesses/attractions to develop strong relationships/partnerships.

JOB SPECIFICATIONS:

• Minimum of 10 years supervisory experience in managing attractions facility operations, budgets, security and safety, facility technology and systems.
• Bachelor's degree in a business-related field preferred.
• Strong judgment of talent to effectively hire, train and reward employees
• Strong analytical and negotiation skills
• Required to work weekends, evenings and holidays.
• Excellent oral and written communication skills. Must have a good command of the English language, both written and verbal.
• Ability to multi-task and effectively prioritize work requirements
• Demonstrated strong ability to collaborate and support internal and external partner goals, public needs, and corporate marketing.
• Travel to attend regional meetings, visit retail operations and other attractions and attend national and international conventions as appropriate.

PHYSICAL CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee is occasionally required to walk; use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

WHY CRAYOLA?

• Kid Inspired Culture
• Free Admission to Crayola Experience for Employees
• Community Volunteerism Opportunities
• Annual Bonus Potential for all Full-Time Employees
• Company Matched 401k & Employee Value Sharing Plan
• Comprehensive Healthcare Benefits for Eligible Employees
• Education Assistance Program
• Wellness Programs
• Employee Resource Groups
• Generous Product Discounts Onsite & Online
• Company Sponsored Employee Events
• Discounts on a wide variety of products and services - automotive, electronics, fitness, travel and entertainment

Green is our favorite color!

Crayola cares about the environment and responsibly makes the products you love. Learn more about Crayola's creative solutions for greener tomorrows: https://www.crayola.com/about-us/sustainability

Crayola is committed to providing competitive market compensation. Our pay ranges are established using reliable market data and consider factors such as job responsibilities, industry benchmarks, and geographic location.

Individual starting pay is determined by a candidate's skills, experience and qualifications. This role is eligible to participate in an annual incentive plan as per plan guidelines. For a full list of Crayola benefits, please visit https://www.crayola.com/company/employee-benefits.

No phone calls please.

Search Firm Representatives - Please Read Carefully:
Crayola LLC is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at Crayola LLC via e-mail, the Internet, or directly to hiring managers at Crayola LLC in any form without valid written search agreement in place for that position will be deemed the sole property of Crayola LLC, and no fee will be paid in the event the candidate is hired by Crayola LLC as a result of the referral or through other means.

Search firms are essential to the recruitment and staffing efforts at Crayola LLC, and we value the partnerships we have built with our vendors. For this reason, Crayola LLC has established and regularly maintains a preferred vendor list. Please note that even preferred vendors need to have a written search agreement signed by Human Resources at Crayola LLC in place for the specific position in order for a fee to be paid for any candidate referrals.