Senior Transaction Manager - Program Management

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What this job involves

Our Transaction Management team helps clients strategize, evaluate and execute real estate transactions to meet their business needs. Our Senior Transaction Manager will manage a comprehensive retail governance program, focusing on client relationship management and cross-functional collaboration across multiple facility partners.

The ideal candidate acts proactively, thinks strategically, embraces automation, and creates strong client trust through meticulous attention to detail. This role demands an authentic leadership style that transforms operational challenges into strategic opportunities and delivers measurable improvements in efficiency and client satisfaction.

Key Responsibilities

Client Relationship & Governance Management

• Serve as trusted advisor and primary point of contact for strategic client relationships

• Oversee retail governance framework ensuring compliance with client standards

• Facilitate regular client meetings and reporting on client-established cadence

• Transform client concerns into opportunities for program enhancement

• Drive operational transformation by consolidating systems, streamlining workflows, and reducing complexity

• Lead initiatives to optimize site decision processes across large portfolios (1,000+ sites)

• Produce governance reports documenting compliance, exceptions, and recommendations

• Respond to ad hoc client requests and manage retail-related initiatives as they arise

Transaction Execution

• Collect client requirements, obtain market data, and partner with real estate professionals nationally

• Prepare approval packages and financial analysis to enable strategic decision-making

• Monitor transaction progress and ensure high data integrity across all systems

• Implement automated deal risk assessment processes

• Coordinate complex, high-volume site decisions with precision and timeliness

Technology & Process Innovation

• Champion automation initiatives and migrate workflows from manual trackers to integrated systems (e.g., CREM)

• Build customized reports, dashboards and analytics for governance program management

• Drive simplification through automation and elimination of redundant processes

• Reduce meeting times and administrative burden through process optimization

Leadership & Collaboration

• Demonstrate JLL's core behaviors: Be Intentional, Simplify, and Be Future Ready

• Partner effectively with internal JLL teams, client organizations, and external stakeholders

• Coach and develop team members on best practices

• Lead without direct authority and influence outcomes through authentic partnership

Qualifications

Required

Education & Experience

• Bachelor's degree required

• 5-10 years of real estate experience with at least 4-6 years in transaction management

• Retail real estate experience strongly preferred

• Track record of operational transformation and managing large-scale portfolios (1,000+ sites preferred)

Technical Expertise

• Proven transaction management, contract review, and lease negotiation skills

• Experience developing and managing governance frameworks

• Proficiency in transaction management systems (CREM experience highly preferred)

• Advanced expertise in process consolidation, workflow optimization, and system migration

• Ability to design and implement automated solutions

Core Competencies

• Authenticity and positive, responsive attitude with strong client service orientation

• Adaptability to change in fast-paced environments with meticulous attention to detail

• Automation mindset and strategic thinking that combines operational excellence with innovation

• Excellent communication, analytical, and problem-solving skills

• Superior organizational abilities with capacity to manage multiple priorities

• Results-driven with ability to quantify improvements and demonstrate ROI

• Flexibility to handle diverse and evolving retail-related responsibilities

Leadership Skills

• Builds trust and confidence with clients and internal teams

• Effective collaboration across diverse teams and organizations

• Strong executive presence as a trusted advisor

• Transforms challenging situations into partnership opportunities

• Support additional retail-related projects and special assignments as needed

Preferred

• Experience with large financial services retail portfolios

• Track record of 50%+ efficiency improvements

• Demonstrated success in client satisfaction turnarounds

If this job description resonates with you, we encourage you to apply even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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Accepting applications on an ongoing basis until candidate identified.