Patient Service Representative - Express Care - 139529

Under the supervision of the Practice Manager, the Patient Service Representative provides front desk support by performing a variety of clerical and receptionist duties in support of daily patient services within clinical areas: greets patients, check-in and check out procedures, appointment scheduling, insurance, and authorization verification, updating patient demographics, audit billing documents, disposition appointments, co-pay collection, managing/monitoring petty cash drawer, and working closely with Center physicians, nurses, staff and other UCSD departments. Other related duties as assigned.

• Three (3) years of related front desk, patient-facing administrative experience within a large, complex healthcare setting.

• Strong knowledge of third-party payors, including federal, state, and private health plans.

• Ability to work in an interactive environment and possess excellent customer service skills, both in person and over the phone.

• Demonstrated computer skills/ability to work between multiple systems during calls.

• Have excellent communication skills with the ability to communicate clearly both verbally and in writing.

• Have strong organizational skills with demonstrated, independent ability to set priorities, handle deadlines, and manage conflicting demands with limited supervision.

• Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, discriminating judgment, and accountability.

• Maintaining strict confidentiality with demonstrated experience applying good judgment and discretion is required.

• Be a self-starter who is accountable and requires minimal direction and supervision; a person who is open to new ideas; and a creative and flexible individual who is comfortable working in a large, complex organization.

• Experience in a fast-paced, multi-specialty clinic.

• Urgent (walk-in clinic) or Primary Care experience.

• Authorization and registration experience.

• Epic experience.

• Must be able to work various hours based on business needs. Possible overtime.
• Must be willing and able to float to other locations as requested.