Help Desk - PIV Card Support

• Top Secret Clearance required
• Experienced IT Specialist
• 1 year of IT experience
• Demonstrated proficiency in installing, maintaining, and repairing desktop operating systems, business applications, desktop computer hardware, peripherals, and printers
• Ability to lift up to 50lbs, must be physically able to walk, squat, bend, twist, lift, crawl under desks, reach, carry items, push and pull carts loaded with equipment
• Must possess excellent IT technical skills, customer service skills, work completely independently supporting users and resolving their IT issues while representing assigned service unit, follow directions, and be self-motivated to complete assignments, research and apply solutions
• Competent to work on complex technical IT assignments
• Bachelor's degree required or an additional 4 years of experience

• Performs all levels of IT duties from routine installations and maintenance to IT tasks that are complex in nature under limited, general guidance
• Install desktops, portable computers, peripherals, and software products for networked, classified and unclassified, and standalone environments
• Detect, diagnose, research solutions, and resolve desktop and portable computer software and hardware failures
• Provide users with information, guidance, and instruction on use of desktop and portable computer hardware and software
• Analyze and assess customer service requests and provide prompt technical solutions
• Conduct IT audits as assigned, in compliance with policies governing the administration, utilization, and acquisition of desktop and portable computer products
• Prepare progress/status reports and submit to team leads as required
• Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner
• Identify and document areas for process improvements
• Contact and effectively communicate with users by telephone, electronic communications, or in person
• Prepare equipment for reuse or surplus of property actions
• Provide technical support for customers assigned to remote locations as required
• Perform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals
• Coordinate the disassembly and reinstallation of IT equipment in support of office relocations and new buildings/locations
• Performs IT support duties and related problem solving using desktop IT skills, demonstrating IT desktop experience, good judgment, and initiative
• Works well both as part of a team as well as independently, with the ability to lead a technical team, successfully completing tasks while receiving only general guidance on assignments and solutions
• Performs technical work of a professional level using standard techniques, concepts, and procedures
• Highly skilled to work independently on technical assignments and projects, meeting deadlines
• Contributes to and leads others with complex problem solving
• Typical duties include installing, maintaining, and administering desktop computer systems and associated peripherals including printers, monitors, switchboxes, business application software, and various operating systems
• Works with government personnel and others, leads other contractors to complete IT tasks and projects as necessary

Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability.