Experience Owner

Overview

The Experience Owner is self-motivated, imaginative, and energetic about building highly competitive digital products and experiences. They assist with driving the vision, direction, and development for Navy Federal Financial Group (NFFG)'s digital products used by our members and employees and digital experiences for NFFG products. The Experience Owner will partner closely with other members on the product team, including the Developers and UX representatives on a daily basis while also partnering with all stakeholders to ensure what is delivered fulfills strategic needs and most importantly drives a superior member experience.

Responsibilities

• Analyze and monitor existing digital products and experiences to grow, serve, and retain members
• Collaborate with a cross-functional team to define, refine, and launch product vision and strategy
• Assist with the execution of NFFG Digital products' priorities while maintaining the conceptual and technical integrity of the features or components for the team
• Influence, and motivate product team and stakeholders towards continuous improvement of product and experiences
• Assist with translating NFFG Digital Products' vision from idea to implementation throughout the software development product life cycle
• Assist with managing the product backlog including refinement of features into stories with cross-functional team
• Partner with cross-functional teams to integrate or perform usability studies, user research, and market analysis to into product requirements
• Analyze product usage, features, experiences and other empirical data and how that relates to key member needs to determine changes in product prioritization
• Regularly analyze true needs for product features and constantly push for clear understanding of value
• Develop business cases and business models for new products, product features, and experience changes when appropriate
• Serve as an agent of change for NFFG Digital Products, looking for new ways to solve problems for members and collaborate as a team
• Proactively work with product team to formulate creative ideas or solutions for potential issues
• Stay current with technology as well as, government/policy impacts and industry best practices
• Assist with determining when added product value should be pushed to members/employees
• Assist with the communications/presentations to executive management
• Perform other related duties as required
  

Qualifications

• Experience with agile development and digital product management or ownership
• Experience leading, shaping and developing innovative solutions while managing business risks
• Experience in market/consumer research, project management, and analysis in support of strategic planning initiativesA
• Ability to multi-task and prioritize with minimal direction and assertiveness to change team processes quickly
• Ability to productively communicate to stakeholders, team members, and leaders
• Experience in developing business or technology strategy
• Knowledge of project/program/product management processes and methodologies
• Project leadership and execution, including initiatives with technology, processes, cross-functional teams and external partner team members
• Ability to exercise initiative, produce desired results and achieve objectives
• Ability to learn different collaboration or product management tools quickly
• Effective skill building effective relationships through rapport, trust, diplomacy and tact
• Analytical skills for analyzing product and experience data for product / experience optimization / improvements
• Analytical and conceptual skills to create original concepts/theories for various projects
• Skill delivering effective presentations to groups of various sizes
• Skill influencing and guiding strategic thinking
• Strong verbal, written and interpersonal communication skills
• Strong problem solving and negotiation skills

Desired Qualifications

• Bachelor's Degree in Information Technology, Business, Strategy or other related field
• SIE, Series 7, Series 66, Series 24 licenses
• Background in investments, product management, technology or entrepreneurship
• Advanced knowledge of credit union operations/processes and procedures
• Experience with process improvement, Six Sigma Certified
• Experience working with third party vendors
• Experience optimizing digital experiences within financial services

• Monday - Friday, 8:00 AM - 4:30 PM (Hybrid)

• 5550 Heritage Oaks Drive, Pensacola, FL 32526

• 141 Security Drive, Winchester, VA 22602

• 820 Follin Lane, Vienna, VA 22180

• 11270 St Johns Industrial Parkway South Jacksonville, FL 32246

• 3000 Olympus Blvd, Suite 550, Coppell, TX 75019

About Us